Stourbridge Dental & Implant Clinic is currently looking for a well-motivated and enthusiastic Receptionist to help develop and grow our modern private practice.
The clinic is looking for someone that has the ability to work in a fast paced environment and is able to work as a team player.
At Stourbridge Dental and Implant Clinic, we provide a friendly, personalised service and the very best quality of care to all of our patients, therefore it is vital that patient experience is at the heart of anyone that joins our team.
As a part of the receptionist team, you will be responsible for providing a high-quality front-of-house service to our patients, contributing to an overall exceptional patient experience.
This role has significant responsibility and includes patient-related tasks such as:
* Greeting patients and creating a welcoming and professional atmosphere.
* Booking appointments, managing utilisation and organising the diary for multiple clinicians.
* Taking payments and end of day banking
* Supporting the Practice Manager and clinical team with the smooth running of the practice.
* Promoting patient feedback and reviews.
Reception team members are critical to the first impressions of our patients and, therefore, must be able to carry out the above tasks to the highest standards:
Candidates should also:
* Be a team player, showing initiative and taking responsibility.
* Have the ability to keep calm and professional in a fast-paced environment.
* Have an excellent telephone manner.
* Previous administration or reception experience.
* Be personable, positive and enthusiastic with excellent customer focus.
* Efficient computer skills.
* Strong communication and organisation skills.
* Achieve positive outcomes from patient queries in a timely and efficient manner.
* Ensure that the Manager and staff are fully aware of any relevant feedback from patients.
* Assist patients with any queries they may have.
* Excellent attention to detail when multitasking.
* Previous dental experience required.
Key Job benefits:
* A competitive salary depending on experience and qualifications.
* An excellent opportunity to work alongside our friendly, professional and diverse team.
* Annual BLS & AED training for all staff.
* On-going support and the opportunity for personal and professional development.
* Extra day paid annual leave for your birthday.
* Team social events.
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Work Location: In person