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General assistant - bespoke hotels

Ullapool
General assistant
Posted: 22 July
Offer description

Job Title: Hotel General Assistant Reports to: Hotel Manager / Duty Manager Location: Caledonian Hotel, Ullapool Job Type: Full-time Job Summary: The Hotel General Assistant is a versatile and customer-focused team member responsible for supporting various departments within the hotel. This includes duties as a Night Porter, Kitchen Porter, Waiter/Waitress, and Bar Staff. The role requires flexibility, reliability, and a commitment to delivering excellent guest service at all times. Key Responsibilities: Night Porter Duties Ensure the safety and security of guests and the hotel premises during night hours. Perform regular security checks and respond to emergencies or guest requests. Set up breakfast areas or conference rooms for the next day. Handle late check-ins and early check-outs. Maintain cleanliness and order in public areas overnight. Kitchen Porter Duties Assist chefs with basic food preparation and kitchen cleaning. Wash dishes, utensils, and kitchen equipment. Ensure kitchen areas are clean, hygienic, and well-organized. Dispose of waste and recycling appropriately. Support stock rotation and deliveries. Waiter/Waitress Duties Greet and serve guests in the restaurant or dining area. Take food and drink orders accurately and efficiently. Deliver meals and beverages to tables in a timely manner. Clear tables and reset for the next guests. Ensure a clean and welcoming dining environment. Bar Staff Duties Prepare and serve alcoholic and non-alcoholic beverages. Maintain cleanliness and stock levels behind the bar. Check guest identification and ensure responsible alcohol service. Handle cash and card transactions accurately. Engage with guests to create a friendly and enjoyable atmosphere. Skills & Qualifications: Previous experience in hospitality is desirable but not essential. Excellent communication and interpersonal skills. Ability to multitask and work under pressure. Flexible with working hours, including nights, weekends, and holidays. Basic food hygiene and health & safety awareness (training can be provided). Working Conditions: Shift-based work, including night shifts and weekends. Standing for long periods and manual handling may be required. Uniform provided.

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