Overview
Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.
Role
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Responsibilities
* Providing advice to customers who are having problems with their vehicles.
* Taking sales orders from customers both face to face and over the phone.
* Stock control for vehicle parts and accessories.
* Maintaining an ordered stock room.
* Raising invoices for parts sold.
* Liaison with internal teams to ensure the correct stock is placed at the right time.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Training provided
* Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
* Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
* In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
Certification & Skills
* Level 2 / Level 5 Customer Service Apprenticeship
* Brand specific certifications
Desired skills & attributes
* Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
* As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
* We are looking for people who are passionate about our industry and our brand. Personal skills to show in your application: Enthusiasm and willingness to learn; Teamwork; Strong communication; Customer Service.
Future prospects: GCSE grades 9 - 4 (A - C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject. "Equivalent" grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2.
Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Career progression
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity to drive your career forward. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
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