Housing Officer Pay Rate: £13.90 per hour Hours: 37 hours per week Start Date: 02/03/2026 Working Pattern: 08:00 - 16:00 (Monday to Friday) Location: Office-based in Nottingham with hybrid flexibility (Mandatory office days Monday and Wednesday) Contract Type: Temporary role Job Overview We are recruiting a Housing Officer for a temporary assignment within a busy housing service. The role involves delivering high-quality housing advice, tenancy support and administrative services. This is an office-based, customer-focused position, supporting tenants, leaseholders and housing applicants in accessing and sustaining safe and affordable homes. Important: This is not a Housing Patch Manager role. It involves no site-based work, inspections or community patch management. The position is centered on administration and customer contact. Key Responsibilities Deliver tenancy and estate management support in line with legislation and internal policies. Provide advice on allocations, lettings, tenancy changes and mutual exchanges. Process tenancy amendments, including tenancy endings, succession, key movements and the early stages of the void process. Assist customers with rent queries, benefits information and signposting to financial inclusion support. Carry out administrative tasks relating to garages, including applications, waiting lists and allocations. Respond professionally to general enquiries, complaints and correspondence. Work with internal teams and partner agencies to resolve housing-related issues. Manage keys for void properties and arrange property security where required. Maintain accurate records, produce reports and process invoices and payments. Promote digital services, online self‑service tools and tenant participation. Essential Skills & Experience Experience or strong interest in housing services and customer support. Understanding of social housing, tenancy management and relevant legislation. Strong administrative skills and the ability to manage high workloads accurately. Experience processing tenancy changes and early void-stage tasks. Experience using the NEC Housing Management System (or similar). Excellent communication skills and confident handling of customer enquiries. Ability to work under pressure and manage multiple priorities. Proactive, organised and customer-focused approach. Click APPLY today and one of our consultants will review your application within 24-48 working hours. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.