We’re working with a fast-growing startup that are looking for a CRM Manager to join their team! This role is integral in ensuring this brand’s customers have a great experience across every touchpoint, so there’s a chance to have a really big impact here. What will your role involve? Working alongside the Retention & CRM Lead, you’ll be working on top campaigns that really speak to and engage their audience. You’ll be: Running seasonal campaigns Building and improving automated journeys like onboarding and win-backs Collaborating with agencies to keep campaigns sharp and on time Utilising user feedback to fine-tune your messaging and targeting Testing, learning, and optimising…consistently using data to back your decisions Exploring new areas like loyalty, feedback loops, and post-purchase areas And more! Who are they looking for? You’re someone who can thrive in a startup environment You’ve ideally worked in a startup, or for a D2C company, within CRM You're very analytical, and love data You’ve got a really strong eye for detail, and you know what makes excellent comms You’re proactive and curious when it comes to learning You’re solid when it comes to A/B testing and performance analysis You’re passionate about improving the customer experience And most importantly, you’re excited to join a startup that is having a strong social impact! Salary : Up to £55,000 WFH : 3 days in London office If this sounds like a good fit, we’d love to hear from you - we’ll be in touch if your profile aligns with what they're looking for.