What we do:
At InstaGroup, we are nationally recognised for our experience, technical knowledge, and expertise as leading installers of energy efficiency and renewables solutions for our customers.
Our purpose is to deliver innovative and cost-effective solutions to save energy, improve buildings, lower domestic bills, and cut carbon emissions, giving our customers peace of mind.
Established in 1980, InstaGroup has developed a vast product stack and services including Flooring, Insulation, Solar Energy, and Heating Solutions.
We are committed to sustainability, with over 80% of the material we use being recycled or from sustainable sources.
Our Mission:
At InstaGroup, we are motivated by a clear mission: to transform the energy sector by delivering innovative, sustainable solutions that surpass our customers' expectations.
Through our steadfast commitment to excellence, integrity, and environmental responsibility, we aspire to lead the field in energy advancement while positively influencing the world around us.
With each project, product, and partnership, we endeavour to forge a brighter, more sustainable future for generations to come
The temporary Customer Service Administrator is responsible for providing excellent service and support to customers and acting as support team member to the broader External Contracting Team.
This role requires a versatile individual with strong communication and problem-solving skills, who can assist customers with a wide range of inquiries and issues. The ideal candidate will be customer-focused, adaptable, and able to handle a fast-paced environment.
As Customer Service Generalist, your key responsibilities will include:
· Customer Service – the key responsibility for this role is regularly answering customer calls, managing the customer’s expectations and passing them on to the relevant people.
* · Assist Compliance Team in compiling evidence
* · Fielding calls and taking messages for the wider business
* · Support the office team with administration duties as required
* · Contact Residents via phone and email to schedule their work
* · Process deposits through online portal
* · Maintain and update tracker spreadsheets
* · Provide administration and customer services support to the senior Planner
Skills & experience:
* · Assist Team with admin duties
* · Provide excellent customer service
* · Excellent communication both written and verbal
* · Strong attention to detail
* · Good Team player
What we offer:
* · Competitive Salary
* Accrued annual leave
* Regular staff events
* Laptop
* Opportunities for career growth and development
Equal Opportunity Statement:
At InstaGroup, we are dedicated to fostering an inclusive workplace culture that values diversity in all its forms. We believe that every individual brings unique perspectives, experiences, and talents to our team, and we are committed to creating an environment where everyone feels respected, supported, and empowered to thrive. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for opportunities at InstaGroup.