Description As a HR Helpdesk Administrator, you will play a key role in managing our Oracle HR Helpdesk Request system, ensuring queries are efficiently coordinated, allocated, and resolved. You’ll liaise closely with internal teams and external partners, escalate issues when required, and maintain the overall accuracy and order of the helpdesk by closing completed cases and gathering additional information when needed. Reporting to the HR Technology Manager within the HR Operations function, you will help the team deliver a smooth, responsive, and well-governed HR support experience across the organisation. Find out more here about how you can unleash your full potential at DLL! Day to day: Manage and monitor the Oracle HR Helpdesk Request queue, ensuring all incoming queries are logged, prioritised, and routed appropriately. Allocate and coordinate requests across the HR Operations and HR Technology teams, escalating issues when required. Liaise with internal stakeholders and external partners to gather missing information, clarify requirements, or progress outstanding cases. Maintain the accuracy and organisation of the helpdesk by updating records, closing resolved requests, and ensuring data integrity. Track request statuses and follow up on overdue or stalled cases to support timely resolution. Provide general administrative support to the HR Technology Manager, including reporting, documentation, and process updates related to the helpdesk system. All members enjoy Two working days per year volunteering for a local charity. Health and Wellness program including healthy food, free health checks, fun health & vitality activities. Flexible hours with possibility to work from home Career development opportunities: online learning, member development programs. Click this link for an overview of all the benefits in your region. Essentials: Strong administrative skills Excellent verbal and written communication skills, with clear and professional English. Highly organised, with strong attention to detail and the ability to maintain orderly systems and records. Self‑motivated, proactive, and able to work independently to keep tasks moving. Able to work under pressure, prioritise effectively, and meet tight deadlines in a fast‑paced environment. Choose wellbeing DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows: Connection – Build meaningful connections with other DLL members Health – Manage mental, emotional and physical health Finance – Provide learning opportunities to help members achieve personal financial health Lifestyle – Maintain balance between work and life priorities These are the things that matter to our members and the wellbeing of our members matters to DLL Good to know: Deadline for application: 27th March 2026 (Due to high volume of applications this requisition may close prior to posted close date) The selection process may involve an assessment Applications via email will not be reviewed, please apply online via our career website. LI-NATALIE DLL’s referral program applies For more information, please contact our Talent Acquisition Partner Natalie Gray via natalie.gray@dllgroup.com DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check. DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.