The provided job description has a generally good structure but requires some improvements in formatting, clarity, and removal of irrelevant details to enhance readability and focus.
Refined Job Description:
Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Company Car/Car Allowance
Working Hours: Monday to Friday, 8:30/9:00 - 17:00/17:30
Responsibilities
1. Achieve net growth and increase product penetration through cross-selling Daisy products into existing customers.
2. Ensure customer visits every 3 months for account reviews.
3. Increase product penetration across the existing customer base with high product knowledge.
4. Pre-call all qualified opportunities 24 hours in advance with a clear agenda.
5. Identify customer needs through effective questioning and engage specialists if needed.
6. Input meeting information into Daisy Central within 24 hours and follow up with actions.
7. Complete all quotes via Daisy Central or provided templates within 48 hours of meeting.
8. Maintain product knowledge to identify opportunities for customer efficiency and cost reduction.
9. Deliver excellent account management to encourage re-signs and cross-sell opportunities.
10. Collaborate with support and specialist teams for high-quality service.
11. Raise and follow up on customer service cases, ensuring resolution and customer communication.
12. Contact customers post-case closure to confirm satisfaction.
13. Flag at-risk customers to management for appropriate action.
Qualifications
* Telecoms experience with large customers.
* Experience in Account Management.
* Understanding of commercial business objectives across verticals.
* Knowledge of the sales process and ability to articulate Daisy’s offerings.
Additional Benefits
We offer a supportive environment where your contributions are valued. Recognized as the UK's No.1 Telecoms company and among the top 30 large companies to work for in 2023, we provide:
* 25 days holidays plus bank holidays, increasing with service.
* Professional development opportunities.
* Eye care vouchers and discounted Medicash membership.
* Discounts at over 1,200 retailers.
* Additional days off for birthdays or marriage.
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