Customer Service Specialist Global FMCG Category Leader Location: Near Slough – Hybrid working (3 days per week in the office)
Salary: £35,000 to £40,000 per annum dependant on experience + Bonus, Pension, Healthcare, Holiday & More
Join a fast-paced, global FMCG organisation as a Customer Service Specialist, where youll play a pivotal role in delivering exceptional service to B2B customers across grocery, ecommerce, convenience, and wholesale sectors. You’ll act as the first point of contact for clients, ensuring seamless order processing, issue resolution, and top-tier service delivery. This is a fantastic opportunity for someone who thrives in a collaborative, high-performance environment and enjoys working cross-functionally with internal teams and external partners.
Manage end-to-end order processing and resolve customer delivery issues.
Liaise with logistics operators to ensure timely, efficient deliveries.
Communicate stock availability and delivery updates to customers.
Handle enquiries, complaints, and returns in line with defined service levels.
Collaborate with National Account Managers, Demand Planners, and 3rd party logistics providers.
Support customer performance reviews and improvement initiatives.
Maintain and update customer account data and service records.
Ensure KPI targets (98.5% service level) are consistently met or exceeded.
Previous experience in a customer service or order processing role (B2B preferred).
Experience in handling logistics and 3PL coordination.
Familiarity with SAP and strong proficiency in Excel and Outlook.
Limited weekend and bank holiday cover will be required on a rota basis.
Stage 2: An in-person meeting with the Line Manager and Customer Operations Team.
&##We embrace diversity and are committed to creating an inclusive recruitment process that allows everyone to be their authentic self. ❤️