One Stop • Henley on Thames • Apply by 13-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, delivering natural service.
* Encouraging customers to provide feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safety in all tasks.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing the shift in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
If your store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for someone, nearing retirement, or balancing other commitments.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including groceries, household essentials, and additional services like Post Office, cash machines, and vending solutions.
We are proud to be a Disability Leader and committed to an inclusive recruitment process. For support options, please click here.
Please Note
Applicants must be above school leaver age. For details, click here.
Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Various discounts at Tesco Pharmacy
* Cash plans, colleague deals, savings schemes, and more
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