Job overview A secondment opportunity has arisen for a Service Manager within the West Kent Directorate. You will be responsible for the overall management of a range of nominated services within the Directorate. You will work closely with colleagues in all other relevant teams, ensuring excellent clinical, operational and financial outcomes. As part of the mental health transformation, there is a need for you to work collaboratively with other providers enabling seamless patient pathways and service user engagement. You will need to be proficient in the use data and analysis to support better outcomes for patients and will actively coordinate initiatives to ensure improvement plans are developed and implemented. You will be supported to know who the internal and external stakeholders are and when to use them effectively in promoting and securing the services' reputation. You will identify opportunities for service improvement and growth seeking support from the General Manager to maximise these. They will also deputise for the General Manager in all aspects of the service as required. Specific Service Responsibilities for Service Managers vary. For this post it includes the all age Mental Health Together service in South West Kent, the West Kent Memory Assessment Service Community and the Personality Disorder Service across Kent. The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010). Main duties of the job Working closely with the Professional Heads and the General Manager to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff and compliance with mandatory reporting. Service Managers work closely with the Team Managers (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered. Service Managers are responsible for ensuring good patient flow management utilising a combination of demand and capacity information, length of stay data caseload management and adherence to agreed clinical pathways. In addition, Service Mangers systematically make certain that clinical governance arrangements are imbedded within services and are working to full effect. Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint Team Leaders with the appropriate competencies. To be visible and available and to manage the performance of services to ensure excellent clinical outcomes and good levels of engagement. Working for our organisation Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life. We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC. Each year we care for over 2,000 people in our hospitals and 54,000 people in the community. We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas. You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service. Our strategy Our mission is what we set out to do every day We deliver brilliant care through brilliant people Our vision is where we want to be in the future To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time. Check out our recruitment videos Recruitment - YouTube Detailed job description and main responsibilities The Service Manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service outcomes. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented. The Service Manager will be key to operational delivery and management of basic financial controls. They will lead on effective management of resources and expenditure within their remit using approved financial management practices. The Service Manager takes responsibility for the quality of their services through effective monitoring of service delivery and ensuring internal quality processes are in place and working effectively across all services. They will ensure a clinical governance framework is in place in all services. At KMPT, we are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one. Person specification Qualifications Essential criteria Recognised Professional Qualification in Social Work, Mental Health Nursing, Psychology or any Allied Health Profession First Degree Desirable criteria Management course Experience Essential criteria Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets. Experience of leading and managing change to deliver organisational goals. Experience of individual and team Performance Management and Appraisals. Experience of recruitment and selection of staff. Knowledge and Skills Essential criteria Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels Able to function effectively in an organisational management role which involves working closely with clinicians Knowledge of working in a multi-cultural environment with diverse communities and complex needs. Able to negotiate and reach compromises in a manner which inspires confidence and respect from others. KMPT Staff Benefits: NHS pension scheme Your employer pays 23.7% towards your pension and life assurance benefits. Please see [ Click Apply]. [ Click Apply]/Pensions.a