Overview
Assistant Residence Manager – Coventry
Salary: £32,000 per annum
Bonus: 10% KPI related bonus
Hours Per Week: 42.5
Working Patterns: Our Management Team work collaboratively throughout the full working week Monday – Sunday. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.
Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our student residents, surrounded by premium amenities and a vibrant city life. We’re looking for an accomplished Assistant Residence Manager to provide leadership support to the Residence Manager steering the on-site team to deliver to our premium standards, whilst planning and executing operational strategies to achieve brand objectives.
Responsibilities
* Leadership - Motivate and lead the team effectively, providing clear communication and positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team
* Tenant Management – Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
* Maintenance Oversight - Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
* Health & Safety/Compliance - Enforce building rules and regulations, ensuring adherence to laws and safety standards.
* Emergency Response - The first point of contact for emergencies, coordinating necessary actions during critical situations
* Marketing & Event Management - Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere
Requirements
Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. Our Assistant Residence Managers play a critical role ensuring seamless operations and effective leadership. We are looking for:
Professional Experience
* An experienced and accomplished leader having overseen team management, daily operations, facilities management, and budgeting.
* Premium brand ambassador, having served as the face of a luxury brand, effectively communicating the brand's story and values to existing and prospective customers.
* Developed and implemented customer satisfaction programs
* Compliant with maintenance of building safety standards.
* Our operations run seamlessly with the support of a variety of technology systems and software; our Assistant Residence Manager must be technologically astute.
Personal Characteristics
* Excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
* A hands-on attitude, combined with strong communication and people management skills.
* A strategic thinker
* Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Shifts can start as early as 7am and finish as late as 9pm with an expectation of doing 2 late finishes per week and 1 weekend in 3.
What we offer
* Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)
* Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)
* Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
* Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
* Royal London Pension – Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
* Parties & Events – We host events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
* Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
* Career Development – Induction and learning & development programme with Bronze, Silver, Gold & Platinum training and recognition schemes.
* 24/7 Employee Assistance – The wellbeing of our colleagues is vital; confidential service for personal or work-related issues.
Important Important: We are unable to offer Right to Work Sponsorship. If you require a company sponsor for Right to Work in the UK, we will not be able to progress your application.
All offers of employment are subject to satisfactory pre-employment checks including Disclosure & Barring Service (DBS) checks.
Additional information
* Seniority level – Mid-Senior level
* Employment type – Full-time
* Job function – Education and Training
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