IT Support Apprentice Magna Systems Are you passionate about technology and looking to kickstart your career in IT? Magna Systems, a growing managed service provider based in Uttoxeter, is offering a fantastic opportunity for an enthusiastic and driven IT Support Apprentice to join their friendly and knowledgeable team. At Magna Systems, they pride themselves on delivering proactive, relationship-driven IT support and consultancy to businesses across the UK. From Microsoft 365 and Azure solutions to cybersecurity, networking, and cloud migration they empower their clients to grow with confidence. Now, theyre investing in the next generation of IT talent to grow with them. If you're curious, motivated, and eager to learn, they'll give you the tools, training, and team environment you need to thrive in the tech industry. A Typical Day in the Job: Acting as the first point of contact for client IT support requests via phone or email. Troubleshooting and resolving common IT issues like password resets, MFA setup, and connectivity problems. Configuring PCs, installing software, and helping ensure smooth IT setups for clients. Gaining hands-on experience with platforms like Microsoft 365, Azure, and Admin tools. Communicating with clients and colleagues using phone, email, and video calls. Learning how to deliver top-quality support and service the Magna Systems way. Youll be supported on the job by experienced technicians and through formal training with Baltic Apprenticeships. Desired Qualities, Skills, and Knowledge: A strong passion for IT and eagerness to build a long-term career in the industry. Excellent customer service and communication skills. A proactive attitude and willingness to learn new technologies. Any relevant experience (personal projects, work placements, school IT support, etc.) is a bonus. A minimum of Grade 5/C in English and Grade 4/C in Maths at GCSE level (required for this role). Salary, Hours & Benefits: £15,200 £18,720 per annum. Monday to Friday, with shift options of 8:00am4:00pm or 10:00am6:00pm. 25 days holiday bank holidays. Private health insurance (after probation). Pension scheme. Bright HR employee discount platform. A modern, supportive work environment that values personal development and continuous improvement. Your Training with Baltic Apprenticeships Through the Level 3 IT Support Apprenticeship, youll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last. How to Apply To apply, please send your CV and a brief cover letter explaining your passion for IT and why youre excited to join Magna Systems. If shortlisted, one of our recruitment consultants will be in touch to guide you through the next steps. Eligibility Criteria You must have the right to work in the UK and valid residency status to apply for this apprenticeship. ADZN1_UKTJ