Training Coordinator - Fix Term Contract – 6 Months
Hybrid
Salary - £30000
Hours – 36.25 per week
The Institution of Civil Engineers (ICE) is an international membership organisation that promotes and advances civil engineering around the world. ICE is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide. Thomas Telford Limited is the commercial arm of the Institution of Civil Engineers.
The Role:
We are looking for an organised administrator who will be responsible for managing the development and delivery of ICE Training public & In-house courses in the UK and Overseas.
In addition, you will be an ambassador for the values of the ICE Group, delivering a customer first approach in all aspects of your role.
Duties and Responsibilities:
* The scheduling, monitoring and administration of all aspects of ICET Public training courses including associated online training and registrations for all UK and international programmes.
* The scheduling, monitoring and administration of all aspects of ICET In-House training courses including associated online training and registrations for all UK and international programmes.
* Responsible for registration and confirmation of delegates on public courses and ensuring that all joining instructions are sent out 14 calendar days prior to the course date.
* Responsible for informing relevant delegates on cancellation of any public courses 14 calendar days prior to the course date.
* Answering any potential client queries on public training and providing information on course content, locations and availability via telephone and email.
* Sourcing tutors for public training courses.
* Sourcing suitable venues for public training dates in line with budgetary constraints.
* Administration of eLearning LMS setting up new users, cancelling users and working in conjunction with developers on any issues arising.
* Provide cover for other team members when required.
* Booking accommodation and travel for tutors for training working in line with Tutors Handbook.
* Process all public tutor/venue invoices through the Purchase Order system before passing to finance for payment.
About You:
* Previous experience of working in a training/events administration role.
* Experience of database management and associated reporting is essential.
* Some budgetary experience would be beneficial,
* Salesforce experience is desirable but not essential as training will be given.
* Excellent Microsoft Office skills.
* Attention to detail and a superb telephone manner are essential.
* Possess an innovative and professional approach.
* Strong teamwork and people skills.
ICE Group benefits include:
* 25 days annual leave plus Bank Holidays
* Shutdown over Christmas period
* Annual £100 allowance towards your well-being
* Up to eight per cent of salary contributed to a personal pension scheme
* 24-hour employee support line
* Death in service benefit equivalent to one year’s salary
* Interest free season ticket loan
* Cycle to work scheme
* Big Gym membership savings with the Gymflex scheme
* Your Rewards discount scheme
ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.