Can you bring your administrative skills to our Customer Service department? Join our team based in Carlisle, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. What would you do as our Customer Service Agent As our customer service agent you willprovide an industry leading and customer-focused service to our customers by championing the Carlisle Brass and Eurolite brands through a variety of communication channels to our customers. A key focus of the role will be to support our sales growth and customer satisfaction targets to maintain our position as the UK's largest specialised developer of door and window furniture for both residential and commercial properties. In addition to this you will be involved in working closely with our Cylinder Workshop department, as well as the Eurolite range of products to the electrical wholesale market. You would also: Ensure customer orders across all communication channels are processed quickly and efficiently to ensure a smooth order flow to the warehouse. Provide detailed product and service information to our customers. Maintain customer records by updating account information. Build positive relationships with customers and our sales teams whilst ensuring that problems are resolved, and enquiries are dealt with fully. Process and support our Managed Account Customers via a variety of software packages, web processing and EDI ordering where necessary. The skills and experience you need We are looking for someone who: Has excellent written and verbal communication skills. Has the ability to manage multiple priorities and thieves in a busy and vibrant environment. Has strong MS Office skills and commercial acumen. Is keen on continuous improvement. Has a proven track record of hitting targets. What we offer We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer: Learning and career development opportunities, whether it's online learning, management training or enhancing your skills. A competitive salary and incentive schemes. Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program to name just a few! We review applications regularly, so don't wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner at nadia.aslam@assaabloy.com. Let's create a safer and more open world - together! To find out more about us, visit www.assaabloy.com Who will I be working with We are one of the UK's most recognised architectural hardware brands, synonymous with architectural ironmongers, builders' merchants, and major DIY retailers since 1986. Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers. Carlisle Brass are part of the ASSA ABLOY group, the global leader in access solutions. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. LI-WGIE