Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions across the store.
* Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
* Offering assistance with customer queries using great product knowledge, including allergies and dietary requirements.
* Collaborating with your team to maintain the cleanliness and upkeep of your store.
* Working on the shopfloor and other areas of the store as required, which may include stock work, cash handling, till operation, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to develop new skills and gain experience.
Who we are looking for
* A passion for delivering a great customer experience, serving everyone with a smile.
* Experience in a customer-facing role and a passion for working within hospitality.
* Ability to work well within a team, build relationships, and enjoy celebrating success.
* Punctual, well-presented, and equipped with a can-do, hardworking attitude.
* Eager to learn new skills and gain new experiences.
* Thrives in a busy, fast-paced environment.
* Ability to demonstrate our values at all times – being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
* Generous annual leave entitlement, with the flexibility to use holidays when you want, requiring limited statutory days off.
* Uncapped discounts across our stores, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream to support your financial wellbeing, allowing you to access earnings before payday, save for the future, and receive financial advice.
* Access to Retail Trust for confidential support, virtual GP services, free counselling, and discounted retail rewards through our employee wellbeing platform.
* Access to Dobbies Academy for continuous development through eLearning and training programs.
* A thriving culture driven by passionate, diverse colleagues committed to making it work for our customers.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every nation across the UK. Our passion for gardens and plants makes us unique, showcased through our own brand and branded products, concession partners, and services. We promote garden living all year round.
Many of our stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a relaxed, welcoming environment.
We organize events and experiences to bring communities together, and support a national charity with fundraising efforts from colleagues and customers.
We are committed to being a great place to work, encouraging colleagues to be their best, share wins, and celebrate success. Together, we make it work for our customers.
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