AnexcitingnewpositionisavailableatHeathrowforthisdynamic,rapidlyexpandingForwarderforanImportFreightAccountManager(freightforwarding),thesuccessfulcandidatewillhaveafreightforwardingimport&Customsbackground,crosstrainingwillbeprovidedintheareas/modesneeded,itisalsoessentialtheyhaveexcellentclientinteractionskills/commercialawareness.
EmploymentTermsforthe FreightAccountManager
Thecompanyisofferingabasesalarybetween£35-40kNEGdependingonlevelofexperience.
GeneralhoursareMondaytoFriday09:00-17:30hrs(Someflexibilitywhenrequired).
Hybridopportunitypostprobation
25daysholiday(Risesquicklywithservice)/Pension/Healthcare&aYearlyDiscretionaryBonuswhichissubjecttoprofitandperformance
Fulltimepermanentjobofferingopportunitiesforprogressionwhereindividualperformanceisrecognisedandrewarded.
Genuinesupportfromateamofhardworking,dedicatedindividuals
Friendlyworkingenvironmentwhereopinionsandfreshideasareactivelyencouraged.
JobOverview
Therolefora FreightAccountManagerisextremelyvariedwhereyouwillbecomeakeymemberofanoperationsteam,activelyinvolvedinmanagingimportsshipmentsfromstarttofinish.Youwillberesponsibleforarrangingshipmentsbytheappropriatemethodtosuittheclientsrequirementi.e.airfreight,roadfreight,courier,seafreight&crosstrademovements.Youwillbehandsonwitheveryaspectoftheforwardingprocess,ensuringthecustomerreceivesthehighestlevelofservice,andthattheyreceivetheirgoodssafelyandon-time.
TasksandresponsibilitiesfortheImportFreightAccountManager:
Workingtostrictdeadlinestoco-ordinateWorldwidemultimodalimportswithendtoendresponsibility(liaisingwithoverseasagents/airlines/transportprovidersandcustomersuntilpointofdelivery).
Strongcustomerrelationshipstounderstandrequirementsandalwaysdeliverexcellentcustomerservice.
Processingrelevantimport or export documentationincluding CustomsentriesusingASMSequoia.
Liaisingeffectivelyandbuildingcloserelationshipswithoursupplychainincludingshippers,importers,agentsandclients.
Quotations,pricingandinvoicingclients.
Requirements,Skills&Experienceforthe FreightAccountManager:
Minimum3+yearsexperienceininastarttofinishrolein either AirFreightImports and/or exports.
Customsentryexperience
Customerservice-excellenttelephonemannerandEnglishcommunicationskills(verbal&written)
Computerliterate-goodlevelonMicrosoftWord/Excel.
Inhousesystems-useofCargowiseOneisconsideredanadvantage.
Desiredcharacteristicsforthe FreightAccountManager:
Hardworking&enthusiasticwithahighlevelofattentiontodetail.
Apositivecan-doattitude,withawillingnesstolearn/takeresponsibilityanddevelopnewskills.
Quickproblem-solvingability,particularlywhenworkingunderpressure.
Excellentcommunicationandcustomerserviceskills,withabilitytobuildrelationshipwithclientsanddeliverahighlevelofcustomercare.
Theabilitytoadapttochangingcircumstances.
TPBN1_UKTJ