Senior Supply Chain & Customer Collaboration Leader
Drayton South West, England, United Kingdom
Partner at Drayton Partners Limited, specialising in Executive Search within the Consumer Goods sector
A recognised market leader, this business combines innovation, quality, and strong customer engagement, having recently undergone a strategic transformation that has strengthened its brand focus, built a high-performing team, and positioned it for sustained growth.
The Opportunity
Reporting into senior leadership, you'll take ownership of end-to-end supply chain operations, focusing on supply planning, 3PL management, and strategic customer collaboration. This role isn’t just about keeping operations running, it’s about transforming processes, building high-performing teams, and delivering operational excellence across the full supply chain.
What You'll Be Doing
* Supply Chain Leadership & Planning: Lead the development and optimisation of supply plans, ensuring seamless alignment with demand, customer requirements, and business priorities.
* 3PL Management & Process Optimisation: Strategically manage third-party logistics partners, enhancing cost efficiency, reliability, and performance. Identify process improvements across logistics, warehousing, and planning to drive operational excellence.
* Customer Collaboration: Build and maintain trusted relationships with key customers, proactively managing order flows, resolving issues, and aligning supply with demand. Ensure a consistently high-quality customer experience.
* Systems, Data & Reporting: Own ERP/MRP systems, ensuring accurate and actionable data. Use insights to inform decisions, identify bottlenecks, and continuously improve performance.
* Team Leadership & Development: Recruit, mentor, and retain a high-performing supply chain and customer service team, fostering a culture of accountability, collaboration, and operational excellence.
Who We're Looking For
* Proven success in supply planning and customer collaboration.
* Experience managing end-to-end supply chain operations and multi-site teams.
* Strong ERP/MRP knowledge with data-driven decision‑making capability.
* Commercial acumen with the ability to influence, negotiate, and drive results.
* Exposure to high‑growth or complex operations, ideally in consumer goods or fast‑moving environments.
* Experience with 3PL management, inventory optimisation, forecasting, and operational transformation.
Personal Attributes
* Strategic thinker with a hands‑on, results‑oriented approach.
* Exceptional communication and stakeholder management skills.
* Calm under pressure with a proactive, problem‑solving mindset.
Benefits
The role offers a highly competitive salary and benefits package, with hybrid working of three days on‑site and two days from home.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Supply Chain, Sales, and Distribution
* Food and Beverage Manufacturing
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