Overview
Be among the first 25 applicants. Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service? We are seeking a Veterinary Receptionist to join our busy team and provide gold-standard care to our valued clients and their pets.
About The Role: As a Veterinary Receptionist, you’ll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism.
Responsibilities
* Managing busy telephone lines and scheduling appointments.
* Handling email correspondence and client queries with care.
* Processing payments, managing stock, and assisting with account and insurance queries.
* Ensuring the practice remains clean, organised, and well-stocked.
* Providing administrative support and, occasionally, assisting the clinical team with animal handling during consultations (non-clinical tasks).
* Position mainly based at Witham branch but will need to cover all branches, mainly late shifts but will be a mixture.
What We’re Looking For / Qualifications
* Proven customer service experience; veterinary reception experience is a bonus but not essential.
* Passion for client care, outstanding communication skills, and strong IT proficiency (including Excel, Word, and Outlook).
* Organised, proactive, and attentive to detail.
* Flexibility to work varied shifts across all branches; all training provided on-site.
* Your role is essential in ensuring the smooth running of the practice and supporting our nurses and vets.
Working Hours
* 35.75 hours per week
* Monday, Thursday & Friday: 8:15am – 7:00pm
* Saturday rota: 1 in 4 Saturdays, 9:00am – 11:00am (Tiptree branch)
* Flexibility to cover shifts at other branches as required
Benefits and Salary
* Up to £22,776.96 DOE
* 6.6 weeks annual leave
* Additional annual leave for your birthday added to holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - rewards gateway with discounts and cashback from hundreds of retailers
* Pension scheme
* Discounted staff pet care
Other Notes
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