Job Title: Grant Administrator
Location : Bristol, BS1 3LH
Salary: £25,938 a year (pro rata for part-time)
Job Type: Fixed-term period until end of May 2026, Full-Time, however will consider applications from a minimum of 15 hours per week
Closing date: 17:00 on Wednesday 8 October 2025
About the Role:
The Grant Administrator will provide financial support in the form of vouchers for eligible households via telephone and email, using their administrative skills to enter customer details onto databases and process applications. A willingness to undertake routine administrative tasks with accuracy and reliability is essential.
Specific responsibilities
An applicant appointed to the role will be expected to:
You will be required enter text based and numerical information into excel sheets and Centre for Sustainable Energy's (CSE) customer database.
You will communicate with people, some of whom may be vulnerable, verbally and in writing.
You will be responsible for the day to day updating of our systems such as your CSE timesheets and our client database.
To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
Review eligibility documents submitted by householders to determine their eligibility for funding.
To be familiar with and adhere to CSE's protocol, processes, and procedures.
Any other tasks related to this role as agreed.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
Minimum Maths/English GCSE or equivalent.
Experience of entering data onto spreadsheets and databases.
Strong administrative skills and a willingness to undertake routine administrative tasks with accuracy and reliability.
Ability to communicate effectively with people verbally and in writing.
Ability to work in a team.
Ability to maintain admin systems independently and accurately.
Able to take responsibility for your own work and seek support where necessary.
Highly organised managing time and workload
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Pay and conditions:
The role is full-time (37.5 hours per week) however we will consider applications from a minimum of 15 hours per week.
The salary for the role will be £25,938 per year (pro rata for part-time)
You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts, and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
How to apply:
To apply, please click apply and check your emails and complete the application form sent to you. You can also download this from our CSE website.
Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.
To be considered for this role an application form must be sent to the email address provided.
The closing date for applications is 17:00 on Wednesday 8 October 2025.
Interviews are expected to take place Tuesday 14 October, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Candidates with the relevant experience or job titles of: Administrator, Admin, Support Administrator, Administrative Assistant, Business Support Administrator, Business Administrator, Admin Support,, Learning Support Administrator, Client Support, Client Services, Reception, Receptionist, Admin Coordinator, Customer Service may also be considered for this role.
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