Fuse Greater London, England, United Kingdom
Overview
Join to apply for the Account Manager (Ticketing) role at Fuse.
Fuse is looking for an experienced Account Manager who thrives within a fast-paced agency environment. Reporting to the Account Director, you will assist in delivering the Ticketing & Guest communications solutions for a high-profile client. You and your team will be responsible for the setup, testing, rollout and management of the client’s Guest Management Systems, ordering, allocating and distribution of tickets across multiple UEFA Club Competitions as well as general account management.
Responsibilities
* Ticketing & Systems: Support the implementation of the online guest management systems. Ensure they are user-friendly, efficient, and aligned with the branding guidelines of the sponsor.
* Systems training & support: provide support and guidance to the ticketing team on how to use the system, establishing best practices, monitoring progress as well as training and supporting client Ticket Managers.
* Ticket ordering: Ordering of tickets via UEFA platforms in line with client's requirements for each match day ensuring all deadlines are met.
* Ticket Allocation: Allocation of tickets for match days, ensuring that all stakeholders and guests receive their tickets promptly and accurately.
* Team collaboration: Be a reliable and knowledgeable member of the Account team supporting junior and senior staff as required to deliver client needs.
* Client Relationship Management: Develop and maintain strong relationships with the Client, ensuring their needs are met with the highest level of service.
* Work closely with UEFA & TEAM (UEFA’s marketing agency) throughout the season.
* Project Management: Manage multiple match days simultaneously, ensuring all deadlines are met and stakeholders are kept informed of progress. Keep existing project management tools updated and accurate to ensure efficient workflow and effective communication.
* Meetings: support the Account Executive on managing internal and external meetings ensuring rooms, diary invites, agendas and minutes are completed accurately.
* Budget Management: complete timesheets, raise PO’s, track invoice payments and keep internal budgets updated.
* General: You will be required to work in and around UEFA match days, so dedication to this role is vital. Identify efficiencies: make recommendations within the team to streamline operations and foster a culture of continuous improvement. Support wider event project teams as needed in areas including hospitality management, production and build, food and beverage, logistics, operations, project management and content. Collaboration: Work closely with internal teams, to ensure cohesive and integrated execution.
Qualifications & Skills
* Experience in relevant roles
* Agency experience ideal, but not essential
* A passion for sport and entertainment
* Experience with online ticketing portals and guest management systems
* UEFA experience ideal but not essential
* Client management experience
* Strong relationship building skills
* Excellent written and verbal communication skills
* Strong use of MS Office: Word, Excel, PowerPoint
* Process driven
* Excellent attention to detail
* Ability to multi-task and be solutions focused
* A can-do, positive, friendly attitude
* Experience of working with international clients would be a bonus but not essential
You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK/International travel, on-site work at events and some weekend work. This is a full-time role and you must be eligible to work in the UK.
About the Agency
Culturally Connected, Seriously Effective. A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. Our work has won numerous awards, and the industry recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes. We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com. Follow us on LinkedIn.
Flexibility: We are committed to supporting flexibility for our people with a hybrid working model (three days in the office, two remote). Standard hours are 9:30–17:30 with core hours 10:30–16:30. We encourage open conversations to help navigate high-need periods. Be Your Best: We can adjust the recruitment process for you. Diversity, Equity & Inclusion: We are committed to an inclusive environment. Recruitment Privacy Notice: We will process your data as described in our Recruitment Privacy Notice.
Seniorit y & Employment
* Mid-Senior level
* Full-time
* Job function: Sales and Business Development
* Industries: Marketing Services
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