Job Description Support Engineer Cardiff - Hybrid (3 days in office) Up to £30,000 benefits Looking to build a career in tech rather than stay on a service desk? We’re working with a growing cloud and telecoms business in Cardiff, hiring 3 Support Engineers. It’s a great opportunity to move into a niche area like voice and cloud, with full training provided. What you’ll be doing: Supporting a voice/telecoms platform (VoIP, SIP) Troubleshooting issues and managing tickets end-to-end Supporting customers via phone, email and ticketing system Learning platforms, call systems and integrations What they’re looking for: IT support, service desk OR strong customer service interest in tech Good problem-solving skills Confident communicator Keen to learn and progress Why join: Clear progression into 2nd line or engineering Full training and mentoring Supportive team environment Working pattern: 3 days in Cardiff office (Tue–Thu) Shifts: 8–4:30 or 9:30–6 (rotating) If you’d like to find out more, please contact James Chau at james.chau@identifysolutions.co.uk.