Junior Office Administrator (Plumbing & Heating) – Hemel Hempstead – Starting Min Wage (£12.21 Per Hour)
GasFlow Heating are a well-established and growing plumbing and heating company with an exciting opportunity for a Junior Office Administrator to join our friendly, fast-paced team.
This is an ideal role for someone organised, confident on the phone, and eager to learn — with the opportunity to support office operations, help manage engineer schedules, and assist with social media and customer communications.
Key Responsibilities of the Junior Office Administrator:
Office & Customer Support
Answering incoming calls and emails, handling enquiries professionally
Booking jobs and updating customer information accurately
Supporting general office duties including filing, documentation, and record keeping
Following up with customers to confirm appointments, gather feedback, and support aftercare
Engineer Scheduling & Coordination
Assisting with day-to-day scheduling and organising engineers’ diaries
Helping allocate jobs efficiently based on location, urgency, and availability
Communicating with engineers and customers to ensure smooth job flow
Keeping job sheets, notes, and updates organised and accessible
Workflow & Process Support
Helping create and maintain clear office workflows (e.g., from enquiry → booking → job completion → invoice follow-up)
Supporting the team with consistent admin processes to improve efficiency
Tracking job progress and keeping internal systems up to date
Supporting basic reporting and compiling stats (enquiries, bookings, customer follow-up, etc.)
Social Media & Marketing Support
Assisting our social media company (before/after photos, service reminders, promotions)
Helping organise content with liaising with social media company / attend to take photos.
Responding to basic messages and enquiries on social media (where required)
Supporting simple marketing tasks such as updating templates, quotes, or service posts
Required Skills:
Strong communication skills (written and verbal)
Confident speaking with customers and team members
Excellent organisation and time management
Strong attention to detail and accurate record keeping
Able to prioritise tasks and manage a busy workload
Comfortable working independently and as part of a team
Good IT skills and confidence using Microsoft Office (Word, Excel, Outlook)
Flexible, proactive attitude with a willingness to learn new systems and processes
Ideal Candidate
You’ll be someone who enjoys organising, keeping things running smoothly, and helping a busy team stay on track — especially when schedules change quickly day-to-day.
What’s Next?
Apply for this exciting new Junior Office Administrator position today for immediate consideration