Team Leader – Notice & Appeals
The Parking Operations Team are looking for an engaging individual to join the Notice and Appeals Team as Team Leader. The post is office based, although there will be a need to visit parking locations throughout the East Riding, therefore a full driving licence and willingness to drive council vehicles is essential. Applicants who do not currently hold a full driving licence but can commit to obtaining one within six months from the start of the post and/or within the probationary period will be considered.
Key Responsibilities
* Oversee the work of Notice and Appeals Officers who respond to written appeals against Parking Penalty Charge Notices (PCNs).
* Respond to appeals when required, investigating the circumstances of the case, the relevant legislation, and making a decision.
* Respond to appellants in writing in a clear and professional manner.
* Prepare PCN case files to defend the council at the Traffic Penalty Tribunal.
* Liaise with the Traffic Enforcement Centre and Enforcement Agents to recover outstanding PCN debts.
* Assist other members of the Parking Operations Team on a variety of tasks, such as dealing with customer enquiries, administrative work, producing statistics, coordinating parking suspensions and dispensations, and carrying out car park inspections.
* Obtain required qualifications – Notice Processing and Highway Inspections – which will be arranged by the council.
Qualifications & Requirements
* Experience in staff supervision is beneficial but not essential.
* Flexible and positive approach to motivate staff and work with system changes.
* Proficiency in word processing and spreadsheet packages (e.g., Word and Excel).
* Ability to learn new ways of working and willingness to undertake service‑specific training as necessary.
* Full driving licence or commitment to obtain one within six months of starting the post.
Job title: Team Leader – Notice & Appeals
Job Reference/Advert Number: ERYC008546
Application closing date: 14/06/2026
Location: Streetscene Services
Salary: Blank – Package: Blank – Contractual hours: Blank – Basis: Blank
Job category/type: Administration, accountancy and finance, Vehicles and transport
If you meet the criteria and are highly motivated and relish a challenge, we look forward to receiving your application.
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