Job Purpose
1. Handling inbound and outbound calls, and logging jobs in a fast-paced environment
2. Co-ordinating contractors and City Technicians to ensure they attend to our City standards
3. Working in partnership with customers to achieve results
4. Completing a variety of administrative tasks such as quotes, uplifts, emails
5. End-to-end job management
6. Working as part of a team to drive customer excellence
Key Accountabilities
7. Driven and passionate with a great attitude to deliver customer excellence
8. Helpdesk experience in facilities management
9. Excellent verbal and written communication skills
10. Accuracy and attention to detail
11. Ability to work as part of a team and effectively manage own workload
12. Administrative experience, including knowledge of Microsoft office packages
13. Previous contact centre/call centre/helpdesk experience