Customer Service Advisor - Spanish Speaking!
We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The Role Are you relentless, curious, and customer-obsessed? We’re searching for Spanish-speaking, passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let’s talk!
What You’ll Do
* You’ll handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.
* Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same.
* Deliver an excellent service across all channels.
* Have value-based conversations with customers, taking opportunities to upsell to ensure customers get the most out of our products.
* Juggle various systems, both internal and external.
* Approach problems with a "Right First Time" attitude.
* Own challenges and see them through to the outcome.
* Help us improve by sharing feedback and ideas for improvement.
What You’ll Bring
* A background in retail, hospitality, or contact-centre customer support is fine; what’s most important is customer obsession, adaptability, and a drive to grow with us.
* Commitment to delivering outstanding service and prioritising customer satisfaction.
* Ability to build relationships and communicate clearly.
* Proactive, can-do attitude with strong problem-solving skills.
* Comfort with wearing multiple hats and juggling tasks efficiently.
* Confidence to suggest improvements and continuously improve how we work.
What’s In It For You
* Salary: £27,430 base salary
* Bonus: Potential to earn up to £3,000 in performance bonuses annually, paid out quarterly
* Location: Office in the heart of Bristol, a 5-minute walk from Temple Meads Station
* Working model: Office-first culture; most teams work 4+ days in the office. Customer service advisors work 3+ days in the office with the option to work from home 2 days a week after a 6-month probation
* Hours: 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. Schedule known at least 12 weeks in advance
* Equipment: All necessary equipment provided on day one (laptop, headset, etc.)
* Start date: Induction group joining on 22 September
Dojo culture
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas. That’s why we have an office-first culture with strong focus on in-person collaboration and flexible spaces across Europe.
What We Look For
* You’re curious. You have a real desire to learn and create.
* You’re relentless. You keep going even when it’s easier not to.
* You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK. We build teams to reflect the diversity of the businesses we serve and are committed to DEI to help employees thrive and innovate for better customer experiences. If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo. If you need adjustments to help you thrive during recruitment, please let us know. For more about benefits and working at Dojo, visit dojo.careers or check our LinkedIn and Instagram pages.
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