Income Assistant Salary: £24,050–£26,722 per annum (RFJ 4)Location: Coalville, Leicestershire (Home-based with a requirement to work from Memorial House, Coalville at least 2 days per week and as and when requiredHours: 35 hours per week on a rota basis between 8am–6pmContract: Permanent Are you passionate about helping others? Do you want to make a real difference to people’s lives? If so, this may be the job for you. The Role As an Income Assistant you will support the Income Team to collect rental income, support customers to prioritise their rent and help them sustain a successful tenancy. You will provide administrative and telephone support to the wider Income Team. Whilst taking arrears actions in line with our procedures, up to the point of issuing a Notice Seeking Possession. Key Responsibilities Manage and support customers with low-level rent arrears and agree payment plans to manage and reduce rent arrears Take payments, set up direct debits, and process refunds Maintain accurate records in our housing management systems and other portals Handle and resolve customer enquiries providing support and making the necessary referrals Offer basic benefits advice and signpost for further support Deliver excellent customer service by understanding individual customer circumstances and tailoring our services to meet their needs. Build and maintain strong relationships with external partners Demonstrate emh values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. About You You will have experience of general administration and working in a customer service environment. You will be confident using IT systems including Microsoft Office applications, maintaining accurate records and being able to work proactively and flexibly as part of a team You will be a natural communicator with excellent negotiation skills and someone who is empathetic and understanding of diverse customer situations. This is a fantastic opportunity to make a real difference in people's lives while developing your skills within a supportive team environment. If you're ready to take on this challenging and rewarding role, we'd love to hear from you. The successful candidate will be trained and supported to learn everything needed to become an excellent Income Assistant. Please note this is not an Accountancy role How to apply Please apply online, where you will need to: Provide an up-to-date CV (Please ensure your CV evidences how you meet the requirements of the person specification). Answer 2 supporting questions, to help demonstrate your suitability for the role. Qu 1 Are you able to travel to Coalville – as you will be expected to work from Memorial House for at least 2 days a week and as and when required? Qu 2 What has attracted you to this role and what skills would you bring (Max 500 words) For further information about the role, please see attached Job Description and Person Specification. Our values Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: Competitive salary Contributory pension scheme Health cash plan – BHSF 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time) Flexible working A wide range of training and development opportunities (we are an Investors in People accredited organisation) Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.