Business ManagerGet Set to lead a service where structure, accountability and high standards turn public funding into real outcomes for people.About the RoleThis role exists to make sure employability services do what they are meant to do. Deliver results. Protect quality. Support people properly.You will be accountable for the operational delivery, performance and quality of a contract. Success is measured clearly. Outcomes achieved. KPIs met. Teams performing confidently and consistently. This is a leadership role with clear ownership of results.What This Role Is Really AboutThis is not strategic oversight from a distance.You will be close to performance, data and people. Targets exist because outcomes matter.Data matters because decisions must be fair and evidenceled.Standards matter because services must be safe, compliant and credible.You will need to balance empathy with challenge.Progress will not always be neat.Consistency is what delivers impact over time.EnvironmentYou will operate in a regulated, publicly funded environment.Inspectionready. Outcomefocused. Professionally run.Structure matters here.What You Will DoLead teams to consistently achieve contractual KPIs and job outcomesSet clear performance expectations and act early where delivery is at riskDevelop Team Leaders and Advisors to work with confidence and disciplineEnsure safeguarding, compliance and data integrity standards are met at all timesUse performance data to identify trends, risks and improvement actionsPlan resources, caseloads and capacity to maintain stable deliveryManage operational risk calmly and decisivelyBuild credible relationships with commissioners and partnersTake responsibility for funded delivery and value for moneyDrive continuous improvement, not quick fixesWhat Makes Someone Successful HereThey do not avoid difficult conversations.They are comfortable owning results.They use data to guide action, not opinion.They lead with clarity, consistency and professionalism.They care about people, and understand that outcomes require discipline.What You Will BringEssentialExperience leading teams in a targetdriven environmentEvidence of delivering against contractual KPIsExperience in regulated or publicly funded servicesConfidence managing performance and underperformanceClear, professional communication with internal and external stakeholdersResilience under pressureTrainableContractspecific knowledgeInternal systems and reporting toolsA Day in the RoleYou might start by reviewing performance data and risk areas.A call with a Team Leader where outcomes are slipping.A safeguarding check that needs tightening.A commissioner conversation about delivery confidence.Time spent coaching an advisor, not rescuing them.Decisions made early, not delayed.What You Will Get From This RoleSenior operational leadership experienceClear accountability and authorityDevelopment in dataled decision makingExposure to commissioner relationshipsSupport from senior operational leadersCareer progression in a growing organisationYou will be able to point to real outcomes you have delivered.You will also receive:Vitality (GP access, mental health and physio support)IncentFit (earn up to 360 for staying active)Employee Assistance ProgrammePension with 5% employer / 3% employee contributionIncreased annual leave with serviceValuesAt Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire. We are looking for people who bring these values to their work consistently.Why Join Get Set UKWe are a growing organisation delivering highimpact services.We support tens of thousands of people into work and skills.We strengthen communities through disciplined delivery.We value professionalism, ownership and outcomes.Recruitment ProcessWe review every application carefully. We expect a clear and concise CV showing what you have achieved. You will complete short scenariobased questions as part of your application. These must be completed in full. If progressed, you may be invited to a telephone or video screening interview. We expect candidates to attend as agreed.Successful candidates may complete a short workbased assessment within 48 hours, followed by a hiring manager interview. We look for candidates who show commitment throughout the process.EligibilityThis role is subject to appropriate safeguarding and vetting checks.We are not able to provide visa sponsorship for this position, so applicants must have the right to work in the UK at the time of application.Get Set for a better tomorrow. Apply today. Additional informationWe reserve the right to close applications early, so we encourage early applications. Get Set UK is a Disability Confident and Equal Opportunity Employer.We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients. Get Set UK does not accept unsolicited CVs from agencies.