Overview
Join to apply for the Account Manager role at Supplement Factory.
Supplement Factory stands tall as one of Europe\'s leaders in contract manufacturing for food supplements. Located in Ashford, Kent, we focus on innovation, client success, and achievement to help clients launch premium supplement products globally.
The Role
We\'re looking for a proactive and adept Account Manager. This role is essential in building and ensuring successful long term relationships with our clients.
Responsibilities
* Manage a portfolio of existing accounts with the view of providing exceptional customer service and growing the overall account value.
* Work with clients to receive accurate forecasts and support them with lead times to ensure they have adequate available stock to meet their demand.
* Serve as the lead point of contact for all customer account management matters.
* Build and maintain strong, long-lasting client relationships.
* Develop trusted advisor relationships with key accounts and customer stakeholders.
* Ensure the timely and successful delivery of our products and services according to customer needs and objectives.
* Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
* Discover opportunities to expand account value and work closely with BDMs to achieve this.
* Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Ensure forecasts align with budgets.
* Prepare reports on account status.
* Collaborate with the sales team to identify and grow opportunities within the territory.
* Assist with challenging client requests or issue escalations as needed.
* Ensure artwork is up to date.
* Responsible for ensuring all internal documentation is accurate and approved by the client.
* Manage projects in line with set KPIs and agreed deadlines.
Qualifications
* 5 Years in account management or project management roles.
Benefits
* £30,000 - £40,000 (plus bonus)
* Company Pension Scheme
* Free Eye Tests
* 22 Days Holiday + Bank Holidays
Job Details
* Job Type: Full-time
* Location: In person — Ashford, England, United Kingdom
* Salary: From £30,000.00 per year
* Schedule: Monday to Friday
* Supplemental Pay Types: Commission pay
* Work Authorisation: United Kingdom (required)
Reference ID: ACMA
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