Customer Service
* Deliver exceptional ‘front of house’ customer service to visitors at the welcome point and when out in the forest to provide a positive visitor experience.
* Provide advice and information to visitors.
* Undertake cash handling duties, including operating tills and fulfilling start/end of day cashing-up procedures.
* Operate and administer the vehicle entry system including data entry and input, production of basic reports and on the job training and mentoring of colleagues.
* Support administration for social media and web-based information.
Facilities Management
* Facilities management, such as maintenance of facilities, to include: emptying bins, litter collection and cleaning of toilets (when necessary).
* Responding to emergency situations, such as fires, first aid response, together with other circumstances as required.
* Supporting special events such as ‘Forest Live’ (musical concerts), Christmas event/Christmas tree sales and ‘Active Forest’.
* Identify where trees and vegetation may represent a danger to facility users, or generally cause a problem.
* Other activities, such as dealing with unexpected events, team meetings and administrative tasks.
* Undertake routine, recorded facility inspections of recreational facilities and buildings.
* Undertake grounds and site maintenance programme, using tools and machinery, where necessary.
Health & Safety
* Coordinate the implementation of Emergency Procedures across the facility, providing first aid assistance and support to emergency services.
* Ensure risk assessments are completed in accordance with Forestry England’s policies and procedures.
* Ensure correct use of tools and wear necessary personal protective equipment.
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