Locations and Patches
* 1 Housing Officer – Bedford (MK40, MK41 & MK44)
* 1 Housing Officer – Bedford (MK42, MK43 & MK44)
* 1 Housing Officer – Central Bedford (MK43, MK45, SG16, SG17, SG18 & SG19)
What you’ll be doing
* Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
* Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
* Supporting lettings and voids activity to minimise rent loss and turnaround times
* Carrying out estate inspections and addressing neighbourhood and environmental issues
* Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
* Identifying and responding to vulnerability, safeguarding, hoarding and non‑access cases
* Completing person‑centred fire risk assessments and monitoring health and safety issues
* Investigating complaints and learning from outcomes to improve services
* Working in partnership with local authorities and external agencies to support customers effectively
What we’re looking for
* Experience of housing management or a similar customer‑facing role, confidence to manage complex and sensitive situations professionally, and:
* Experience of tenancy, estate management, lettings or neighbourhood services within social housing
* Knowledge of housing legislation, including safeguarding, ASB and welfare reform
* Strong communication and influencing skills, with the ability to work calmly under pressure
* A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
* Confidence using digital systems and data to manage cases and improve performance
* The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
Department Housing & Tenancy Management Role: Customer Partner/Housing Officer. Locations: Bedfordshire. Yearly salary: £36,000. Employment type: Full‑time. Car allowance included: Yes. Hours per week: 37.5. Expiry date: 03 July 2026.
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