Job Description
ADI now has an opportunity for a Desk Based Account Manager to join our team at our International Head Office in Chadderton, Oldham. As a Desk Based Account Manager, you will be responsible for managing and growing a portfolio of customers within the Fire & Security sector across the North region. The role focuses on driving sales performance, strengthening customer relationships, and delivering a high level of commercial and operational support to maximize revenue and customer retention.
The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).
Sales & Revenue Growth
* Drive sales of Fire & Security products and services within an assigned customer base
* Identify new business opportunities and expand share of wallet within existing accounts
* Proactively follow up quotations, leads, and inbound enquiries to convert opportunities into revenue
* Support promotional campaigns and upsell value-added solutions
Account Management
* Build and maintain strong relationships with customers, understanding their business needs and project requirements
* Develop account plans to support long-term growth and retention
* Act as the primary point of contact for day‑to‑day customer engagement
* Coordinate with internal teams to ensure seamless service delivery
Customer Support & Service
* Provide professional, timely responses to customer queries, orders, and technical requests
* Support customers through the full sales lifecycle (quotation through to order fulfilment)
* Work closely with Technical Support, Operations, and Logistics teams to resolve issues
Commercial & Operational Excellence
* Accurately process quotations and orders in line with company processes
* Maintain CRM and customer records to track opportunities, pipeline, and activity
* Monitor sales performance against targets and identify areas for improvement
Collaboration & Internal Engagement
* Work collaboratively with field sales, key account teams, and technical specialists
* Support wider business initiatives to drive efficiency, automation, and customer experience improvements
* Share market and customer insights with the wider business
YOU MUST HAVE:
* Proven experience in a sales or account management role (Fire & Security experience desirable)
* Strong commercial awareness with the ability to identify growth opportunities
* Excellent communication and relationship‑building skills
* Ability to manage multiple priorities in a fast‑paced, desk‑based environment
* Good IT skills, including CRM and order management systems
WE VALUE:
* Customer‑focused with a proactive, solution‑oriented approach
* Results‑driven with a focus on achieving and exceeding targets
* Strong attention to detail and organisational skills
* Team player with the ability to collaborate across functions
WHATS IN IT FOR YOU:
* Competitive salary package with market leading quarterly commission
* Opportunity to work for a global business
* Excellent career progression opportunities
* Onsite Gym
* Access to LinkedIn Learning with thousands of expert‑led courses to support your professional development
Equal Employment Opportunity
Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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