The Instant Group are hiring!
We are The Instant Group, where work gets smarter for all: employees, businesses, and the planet.
As the world’s largest flexible workspace market, we take pride in...
1. Providing over 250,000 organisations around the world with office space, coworking memberships, virtual offices, or meeting rooms
2. Delivering the latest flex market data and insights
3. Offering expert consulting services on portfolio strategy, procurement and sustainability
4. Empowering 20,000+ landlord, operator and investor partners to capture flex workspace demand, boosting revenue (up to 30%) and asset efficiency
By seamlessly connecting supply and demand with data-driven solutions, we redefine work, helping businesses thrive worldwide. We shape the next generation of work so that you can achieve your best work life, every day.
Our clients (Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, Hines...) trust our team across virtual and real-life offices globally, from London, Paris and New York, to Hong Kong, Singapore and Sydney.
Join our dynamic organisation, awarded one of the ‘Best Places to Work in Property’ and continuously featured in the ‘Sunday Times HSBC International Track 200’. Build your career where innovation and connectivity meet, where we solve challenges and grasp opportunities together.
The Role
The Instant Group are seeking an Account Manager to join our team in Newcastle to act as a key contact for several key accounts as well as leading and managing serviced office transactions for these accounts.
Within the role you will gain a full understanding of the client’s business, their standards, requirements and expectations to ensure that flex solutions are delivered to meet these needs, timescales and client budgets.
You will also be expected to identify opportunities for selling additional Instant services to clients. You will integrate seamlessly with the client contacts while still adhering to Instant’s values and keeping an eye on the commercial aspects of the contract.
What will you be doing?
5. Work as part of a team to ensure the successful introduction, implementation and ongoing delivery of contracts or services and the successful extension/renewal of existing contracts or services.
6. Work as part of the Client global account team & be responsible for managing the day-to-day client issues and requests, maintaining the client relationship, developing additional revenue streams and retaining the account
7. Recognising opportunities for selling additional services and support the coordination of them within our business
8. Manage Clients’ lease administration across a global portfolio to ensure timely completion of renewals
9. Work with the Client Account Team to put together an ADP for each client
10. Responsibility for ensuring each client receives the contracted services with exceptional customer service and delivery
Who are we looking for?
11. Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
12. Excellent relationship building skills, with the ability to challenge, influence and give advice to clients and create positive working relationships at all levels with internal and external parties
13. Proactive, flexible and hands on, with problem-solving abilities that inspire confidence & trust
14. Engaging personality, with confidence in your abilities but a willingness to learn & improve
15. Account management/development experience
16. Individual who can ‘think’ and ‘do’ – and isn’t precious about getting their hands dirty
17. Team player who is able to work on own initiative
What’s in it for you?
18. Competitive pay scales reviewed annually
19. Discretionary annual company bonus
20. Private healthcare and life cover
21. Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
22. Bespoke training programmes and our bespoke ‘Instant Learning’ portal
23. Reward Gateway (discounts!)
24. Wellbeing Centre
25. Global Employee Assistance Programme
26. Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!)
27. Generous referral scheme
28. Laptop / tech provided
29. Early finish on a Friday!