About the role
This is an active role in the Central Complaints Teams (Information and Records Management) that provides a citizen-focused and efficient complaints handling service that meets the requirements of all related legislation and guidance under statutory and non-statutory complaints policies and procedures. This involves working closely with the Local Government and Social Care Ombudsman (LGSCO) and Housing Ombudsman (HO).
The role will be involved in education, training and awareness to everyone in the council on the requirements on complaints and formal enquiries handling and relevant legislation and best practice to facilitate and embed learning from all areas of formal enquiries handling that promotes continuous improvement across the council and learning from complaints.
About you
You keep up to date with legislative changes, specialist/technical advice and guidance, appropriately challenge, research and suggest options which promote best practice and learning, leading in one and having knowledge of one or more of the specialist complaint areas corporate (including housing, planning, environmental, etc.), childrens and adults social care services