Internal Key Account Consultant
Coleshill B46 1HG
Good salary and benefits
Full time, Permanent Position, Office & Hybrid Working
Great hours (Monday – Friday, 40 hours a week with no weekends or evenings)
Excellent with customers and maintaining business relationships? We want to meet you!
phsDirect is a leading provider of consumable and washroom hygiene services in the UK. Our mission is to deliver top-quality products and services that ensure cleanliness, comfort, and convenience in your washrooms.
We put people at the heart of our products and services, and with over 25 years’ experience of service delivery on a national basis, our business offers our customers the complete solution to managed services, from a single source.
Our progression to further tailor and enhance our market-leading consumable position is developing, as we integrate into a single, national consumable specialist and re-brand to Mayflower Washroom Solutions, remaining part of the phs portfolio business.
An excellent opportunity has just arisen for you to join our fantastic and friendly team at Mayflower, located in Coleshill. This role will suit you if you’re a real team player with a passion for excellent customer service delivery, who is brilliant at building rapport, maintaining relationships with our loyal customers, and enjoys the challenge of a wide and varied role. Let us tell you why you will love it here…
Firstly, you will get to do what you do best – enhancing customer relationships by giving the best levels of service delivery, through understanding the customer’s needs, their consumable and cleaning products, and getting that rewarding feeling of growing their business with us through the relationship you have with them. You’ll be looking after our customers’ accounts as part of a supportive friendly team, with a manager who is keen to develop you and help you in your career with us. The role is varied and interesting, and you will be joining an established and successful company with a good salary, additional benefits, and excellent opportunities to progress.
A day in the life of a Key Account Sales Executive with us at phs Group will involve:
1. Establishing and building exceptional relationships with our loyal customer base, by understanding their needs and orders, and identifying what products will benefit them
2. Order processing and dealing with enquires with accuracy and pace for our customers
3. Answering customer emails and queries, working together as part of a small friendly team
4. A varied working day – inbound calls, emails, with some outbound calls to help customers
5. Driving sales by getting to know customers and familiarising yourself with their orders, and growing the business by nurturing the customer relationship, helping accounts progress
6. Dealing with challenges including price changes and maintaining loyal relationships
7. Working with the External (Field Based) Mayflower Account Managers to support their customer and business objectives
The ideal candidate for a Key Account Sales Executive at phs Group:
8. You will have a passion about delivering excellent customer service and excellent communication skills
9. We want someone who is responsible and reliable with a positive attitude
10. Attention to detail and time management are really important in this role
11. You will need to be commercially aware with a natural sales approach based on understanding needs.
12. We are looking for an adaptable, friendly, and motivated team player with a willingness to learn and a desire to make a difference
13. This role will suit someone with a sales focus, who is keen on account management and doing the right thing for the customer. You will also need to be computer literate, as we use Microsoft Office packages like Excel, Word, and we also use Salesforce
In return for your commitment and expertise as a Key Account Sales Executive at phs Group…
14. A competitive salary and bonus
15. An extensive induction programme, excellent ongoing training and development
16. Great working hours Monday to Friday (40 hours) no weekend or evening working
17. Amazing savings with phsPerks.com which provides discounts including major supermarkets and retailers
18. Holiday buy and sell scheme
19. Free parking onsite that will save you a fortune
20. Hybrid working options on completion of training period
21. Online GP for you and your family.
22. We are looking for an adaptable, friendly, and motivated team player with a willingness to learn and a desire to make a difference
23. This role will suit someone with a sales focus, who is keen on account management and doing the right thing for the customer
24. You will also need to be computer literate, as we use Microsoft Office packages like Excel, Word, and we also use Salesforce
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, Mayflower Washroom Solutiuons, Direct 365, phs Greenleaf, Countrywide Healthcare, Teacrate, Besafe, Wastekit and Compliance.