Mynd nôl East Suffolk and North Essex NHS Foundation Trust
Receptionist/Admin Support
The closing date is 27 Awst 2025
We are actively recruiting for a highly motivated and dedicated Receptionist/Administration Clerk in our busy, vibrant department.
You will a valuable member of the small admin team, assisting with the smooth running of the department. You will be responsible for covering all reception duties and ensuring administrative tasks are completed accurately and in a timely, efficient manner.
We are looking for someone with a positive attitude who will be able to work autonomously, be able to prioritise and to work well within a busy and demanding environment.
You will have the ability to communicate effectively with members of the public and various levels of staff, both face-to-face and over the phone. This post is the first point of contact into the department so we need someone who will ensure that the Trust's values are used at all times to ensure the expected high standards are maintained.
This is a Fixed Term/Secondment role until the 19th December 2025.
Main duties of the job
* To provide a reception service for patients attending appointments, working closely with clinical staff from several health service providers.
* To operate a computerised appointment system to book in and re-schedule patient appointments.
* To liaise with medical secretaries, clinical staff and medical records departments, to ensure the timely and efficient day-to-day operation of all clinics.
* To maintain an efficient appointment booking system
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Experience
* Proven previous experience as an administrator
* Understand requirements of strict confidentiality
* IT skills - Microsoft packages including Word/Excel/Outlook
* Knowledge/Experience of Hospital setting
* Knowledge/Experience of Portal system
* Knowledge/Experience of GI Reporting tool
Qualifications
* Minimum 5 GSCEs and graded C or above in Maths and English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East Suffolk and North Essex NHS Foundation Trust
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