WGM Engineering Ltd, part of RSK Group has an exciting vacancy for an IT Infrastructure Analyst to join our IT team on a permanent contract based in our Glasgow office with Hybrid and home based working arrangements. About WGM Engineering WGM Engineering delivers integrated Mechanical, Electrical and Civil Engineering services under one roof, providing clients with a complete turnkey offering. Since 1986, the company has helped shape major infrastructure projects across the UK while maintaining a strong focus on sustainability and responsible performance. With strategically located service centres and a market‑leading reputation for excellence, WGM continues to be a trusted engineering partner across multiple sectors. About the Role The IT Infrastructure Analyst will support the delivery, maintenance, and continuous improvement of WGM Engineering’s IT infrastructure. This role is critical in ensuring the stability, security, and performance of IT systems across the organisation. The Analyst will contribute to the successful delivery of infrastructure projects, ensuring that implementations are technically sound, timely, and aligned with business needs. Key Responsibilities Provide hands-on support for IT infrastructure, including servers, networks, cloud services, and endpoint devices. Monitor system performance and availability, proactively identifying and resolving issues. Support the implementation and successful delivery of infrastructure projects, including cloud migrations, network upgrades, and security enhancements. Maintain documentation for infrastructure configurations, procedures, and troubleshooting guides. Assist in enforcing IT policies, procedures, and compliance standards (e.g., Cyber Essentials Plus). Collaborate with service desk and resolver groups to ensure timely resolution of escalated incidents. Participate in system upgrades, patch management, and backup/disaster recovery testing. Contribute to automation and service improvement initiatives. Liaise with vendors and service providers to support infrastructure operation Person Specification Proven experience in a technical IT support or infrastructure analyst role. Strong troubleshooting and problem-solving skills across hardware, software, and network domains. Familiarity with ITIL practices and ITSM tools. Experience with Microsoft 365 administration and Azure cloud services. Working knowledge of: Mobile Device Management (PCs, smartphones, tablets), LAN/WAN technologies Cloud migration (SharePoint, Azure) Cybersecurity frameworks (e.g., Cyber Essentials Plus) Degree in IT or a related discipline, or equivalent business experience. ITIL Foundation certification (preferred). Microsoft 365 Administrator certification (or equivalent experience). CCNA or equivalent networking certification (desirable). Customer-first mindset with a professional and consistent approach to IT support. Strong communication and interpersonal skills Salary and Benefits Up to £40,000 per annum/Full Time Equivalent. 32 days holiday (rising to 36 with service). Enhanced pension scheme. Life assurance scheme. Salary sacrifice options (EV scheme, annual leave purchase, cycle to work). Remote & hybrid working options (role dependent). Enhanced maternity & paternity leave. Company sick pay (after qualifying period). Employee discount programme. WGM is an Equal Opportunities Employer and a proud member of “Living Wage Scotland”, recognising the importance of fair pay. WGM will not accept unsolicited CVs from agencies outside of our approved PSL. About Us Based in Scotland, we are an engineering business providing mechanical, electrical and civil engineering services to clients across the UK. We are one of the UK’s leading engineering solution providers, recognised for outstanding client service, quality solutions and our commitment to health and safety. From our HQ in Glasgow, we deliver sustainable solutions to the water and renewables sectors. Supplementary services include project management, technical engineering, design, and off-site modular build. We have partnered with innovative technology providers in the renewables sector, including solar PV, hydroelectric and heat networks. We are a progressive, people-orientated business driven by our values to deliver workable and cost-effective solutions in the communities we work. When you work for WGM you join a dynamic team and have the opportunity to be part of our ambitious plans for future growth. WGM is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then. At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees. Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel. We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company. By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities. If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes? 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