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B&q customer advisor apprenticeship

Castleford
Getting In
Customer advisor
Posted: 20h ago
Offer description

What do you want to search? Keyword Apprenticeship Type Location


B&Q Customer Advisor Apprenticeship

, Apply From: 24/07/2025


Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED


Employer

B&Q - Glasshoughton


Vacancy Description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

* Actively approach your customers, engaging with them naturally
* Understand customer needs and provide appropriate solutions
* Work with colleagues across the store to help and support them
* Turn negative customer situations into positive outcomes
* Encourage customer feedback, share it with managers and use it to improve service
* Utilise all available tools and systems to maximise sales
* Have a full understanding of the processes relevant to your role and store
* Take personal responsibility for operating in a safe and legally compliant way
* Adhere to all policies & procedures relevant to your role
* You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

* UK Notional hourly rate £12.71
* An award-winning pension scheme
* ShareSave options
* 6.6 weeks holiday
* Employee Assistant Programme
* Shopping discounts
* Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.


Key Details


Vacancy Title

B&Q Customer Advisor Apprenticeship


Employer Description

As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience. Apply Now Scot Forge Explore Scot Forge Careers Ads by Ad options Send feedback Why this ad? Ads by Ad options Send feedback Why this ad? Ad covered content Seen this ad multiple times Not interested in this ad Ad was inappropriate Thanks. Feedback improves Google ads Thanks. Feedback improves Google ads Ad closed by Ad closed by Personalize ads on this site Learn more Personalize ads on this site Learn more


Vacancy Location

Aspen Way WF10 4PR


Wage Frequency

Custom


Number of Vacancies

1


Vacancy Reference Number

1000333018


Key Dates


Apply From

24/07/2025


Closing Date For Applications

2025-08-28 11:59:59


Interview Begin From


Possible Start Date

2025-09-03 12:00:00


Training


Training to be Provided

Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English if required.


Learning Provider

LIFETIME TRAINING GROUP LIMITED


Skills Required

Team WorkingOrganisation Skills

Apply Now #J-18808-Ljbffr

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