Exeter, South West England, EX1 3PB
Job Summary
We’re looking for a Senior Operations Analyst to join our service delivery IT Operations team to help us make a difference to our planet.
Job Description
As our Senior Operations Analyst, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home.This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.
Our opportunity is full time, 37 hours per week on a rolling 24/7 shift working pattern including day and night shifts.
World changing work
From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.
* We’re aforcefor good - focusing on our environmental and social impact
* We’re experts by nature - always learning and developing to do things better
* We live and breathe it - putting our purpose at the heart ofdecision-making
* We’re bettertogether-understandingpartnerships and inclusivity make us greater
* We keep evolving - pushing boundaries to make tomorrow better for our customers
Your world of expertise
You will be responsible for delivering customer support to a range of services. This may include the dissemination of products to vital operational systems, the underlying web-based infrastructure and forecast production systems, all to save and improve lives and infrastructure in the UK and around the world.
You will monitor and maintain the dissemination of products and data created at the Met Office, working with international partners to ensure data transfer via File Transfer Protocol (FTP) and global message switching systems. You'll also monitor our web services and a large network of remote defence sites and systems, ensuring service delivery both on-premises and in the cloud.
Based from our Exeter HQ, you will typically work 12.25 hour shifts over a rolling eight-day pattern; with two-day shifts, two night shifts, followed by a sleep day and three days off.
Your Key Duties:
* Coordinate and manage customer data and IT infrastructure incidents based on ITIL Incident Management framework in order to restore services as quickly as possible minimising the disruption to the business.
* Support critical operational services running over a variety of platforms.
* Provide first and second line support to customers and colleagues to ensure 24/7 service continuity.
* Become the focal point for incident escalation with customers, suppliers and colleagues, and responsible for managing several incidents at any one time.
As our Senior Operations Analyst, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home.This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.
Our opportunity is full time, 37 hours per week on a rolling 24/7 shift working pattern including day and night shifts.
World changing work
From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.
* We’re aforcefor good - focusing on our environmental and social impact
* We’re experts by nature - always learning and developing to do things better
* We live and breathe it - putting our purpose at the heart ofdecision-making
* We’re bettertogether-understandingpartnerships and inclusivity make us greater
* We keep evolving - pushing boundaries to make tomorrow better for our customers
Your world of expertise
You will be responsible for delivering customer support to a range of services. This may include the dissemination of products to vital operational systems, the underlying web-based infrastructure and forecast production systems, all to save and improve lives and infrastructure in the UK and around the world.
You will monitor and maintain the dissemination of products and data created at the Met Office, working with international partners to ensure data transfer via File Transfer Protocol (FTP) and global message switching systems. You'll also monitor our web services and a large network of remote defence sites and systems, ensuring service delivery both on-premises and in the cloud.
Based from our Exeter HQ, you will typically work 12.25 hour shifts over a rolling eight-day pattern; with two-day shifts, two night shifts, followed by a sleep day and three days off.
Your Key Duties:
* Coordinate and manage customer data and IT infrastructure incidents based on ITIL Incident Management framework in order to restore services as quickly as possible minimising the disruption to the business.
* Support critical operational services running over a variety of platforms.
* Provide first and second line support to customers and colleagues to ensure 24/7 service continuity.
* Become the focal point for incident escalation with customers, suppliers and colleagues, and responsible for managing several incidents at any one time.
Person specification
* An expert by nature with experience in operating and supporting IT Systems in an operational environment, with evidence of managing and adapting to change. (Lead Criteria)
* Proficient in Linux and Windows operating systems, command line interfaces and standard network protocols (e.g. FTP or HTTP).
* A better together ethos to deliver a strong customer and service focused approach, being able to communicate technically complex information effectively with customers at all levels.
* Experience with Cloud Based Technology (e.g. Amazon Web Services and Microsoft Azure) and a desire to keep evolving by staying abreast of developments in technology.
* Able to apply technical knowledge flexibly to solve complex problems, whilst prioritising team workloads to ensure service continuity and customer satisfaction.
* Good team working skills and when appropriate, the ability to work on your own initiative.
The panel may perform a preliminary sift of the lead criteria as indicated above.
Alongside your salary of £33,794, Met Office contributes £9,790 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Our work is life-changing, often life-saving and always life-enhancing.The Met Office is Great Place to Work UK certified. We are also featured on their ‘Best Workplaces in Tech’ 2023 and 2024 lists, as well as their ’54 Best Workplaces for Women’ 2023 list.
As our Senior Operations Analyst, your total reward package will be up to £54,006 annually, which includes:
* £33,794 base pay.
* An outstanding Civil Service pension, with an average employer contribution of 28.97%.
* Recruitment Retention Allowance (RRA): you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this marketdrivenallowance from April 2024 until March 2026 in your monthly pay.
* Unsocial Hours Allowances (UHA): £4,200 per annum (pro-rated) unsocial hours shift allowance for shift working, plus unsocial hours overtime and bank holiday allowances when applicable.
* Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave.
Selection process details
If you share our values, we’d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.
Closing date 14/07/2025 at 23:59 with first stage interviews commencing from 04/08/2025. You will hear from us once the closing date has passed.
Using AI in your application
We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.
How We Can Help
If you have any questions or would like to discuss this opportunity further, please contact us at careers@metoffice.gov.uk.
If you’re considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us.Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the DisabilityConfidentScheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.
Weunderstand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.
We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information.We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Medical
Successful candidates will be expected to have a medical.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : Resourcing Team
* Email : careers@metoffice.gov.uk
Recruitment team
* Email : careers@metoffice.gov.uk
Further information
https://careers.metoffice.gov.uk/key-roles-met-office/technology #J-18808-Ljbffr