M&E Sales Office Team Leader - Reading Village Hotels know how to deliver outstanding events and we're looking for a motivated, organised, and enthusiastic Team Leader to join our Sales Office. In this role, you will oversee a team responsible for promoting and coordinating our events programme, including private functions, Pub & Grill parties, family gatherings, and corporate events. This is a permanent, leadership role where your experience and initiative will drive the success of the sales office and ensure exceptional guest experiences. The role will include:
Responsibilities
* Leading and mentoring a team in the Sales Office, ensuring daily tasks and targets are achieved.
* Overseeing sales planning and strategy, identifying key target audiences for events and promotions.
* Coordinating outreach activity to local businesses, schools, colleges, sports clubs, and community organisations to generate bookings.
* Managing in-hotel promotional activity, including lobby hosting and engagement with leisure club members.
* Supervising and supporting telephone outreach and upselling to past, current, and potential customers.
* Overseeing the coordination of events, ensuring payments, menus, drinks, and special requests are handled efficiently.
* Maintaining accurate records in the Sales System, including daily sales figures, bookings, and reconciliations.
* Monitoring and optimising team performance, providing guidance, feedback, and training as needed.
* Researching and acting on promotional opportunities via local organisation intranets, social media, & promotional forums.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Qualifications
* Proven experience in sales, event coordination, or customer-facing roles, ideally within a hotel or hospitality environment.
* Have an outgoing and personable character, able to motivate a team and build strong relationships with clients.
* Be target-focused, with experience in achieving sales or performance goals.
* Be flexible, willing to work evenings and weekends when required to support the team and events.
* Be confident on the telephone and face-to-face, with the ability to communicate clearly and professionally with clients and colleagues.
* Have knowledge of social media and how it can be used to promote events and drive engagement.
* Possess strong written English, capable of drafting clear, persuasive communications.
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