General Manager | Based in Darlington | Permanent Your new company An established, family-owned retail business is seeking a dynamic and people-focused General Manager to lead operations across multiple store locations in the North East. This is a unique opportunity to shape culture, develop talent, and drive performance in a growing and values-led company. Your new role Lead and inspire a team of 45 staff across sales, warehouse, and store management Recruit, onboard, and develop high-performing team members Foster a culture of coaching, accountability, and continuous improvement Drive performance through clear KPIs, regular feedback, and recognition Oversee the rollout of a new front-of-house system and ensure team readiness Improve sales, stock control, and customer service metrics Mentor future leaders and build a strong internal talent pipeline Ensure exceptional store standards and customer experience Manage supplier relationships and uphold service expectations Report to senior leadership with clarity and strategic insight What you'll need to succeed Proven leadership experience in a retail environment Passion for team development and creating positive, productive workplaces Commercially astute with strong organisational and analytical skills Confident in stock management, sales forecasting, and performance reporting A hands-on, approachable leader who leads by example What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4695745