Job title – Complaints Resolution Officer Location – London (SE1) – Hybrid Working Contract – Full-Time, Permanent Start Date – Asap Salary - £40,000 per annum We’re working with a South London housing provider to recruit a Complaints Resolution Officer to join their Complaints team. This is a fantastic opportunity to play a pivotal role in rebuilding trust with residents and delivering a high-quality, fair and transparent complaints service. You’ll take ownership of Stage 1 complaints, investigate thoroughly, and deliver clear, empathetic written responses—championing continuous service improvement across the organisation. Key responsibilities Investigate and resolve Stage 1 complaints in a timely and customer-focused manner. Deliver high-quality written responses that are empathetic, fair, and evidence-based. Manage and triage the complaints inbox, accurately logging and allocating cases. Collaborate across departments to gather case information and provide joined-up resolutions. Identify recurring service challenges and provide feedback to improve processes. Maintain comprehensive case records and support quality assurance activities. Promote and embody a customer-first culture across all complaint-handling practices.What We’re Looking For Essential Experience & Skills: Minimum 1–2 years' experience handling complaints within a Housing Associati...