Overview
The Deputy Practice Manager will play a pivotal role in the delivery of high quality primary health care. The successful candidate will provide and support the Practice Manager in management resources to achieve the team’s goals, report to and support high quality patient services within a safe, efficient working environment, and provide effective support to clinicians and the administrative team. They will work closely with the Practice Manager to develop the financial and patient care performance of the Practice via the Quality And Improvement Framework (QAIF) and Enhanced Services. The Deputy Practice Manager will lead the daily management of the Practice, ensure staff rotas are adequate and well planned, address issues as they arise to keep services running smoothly, and develop the administrative team while liaising with clinical colleagues to enable clear communications and team working across sites.
Responsibilities
* Deputise for the Practice Manager.
* Manage administrative staff and support non-clinical aspects of nursing staff, including rotas, appraisals, training, and adherence to employment policies.
* Oversee performance and quality standards, ensuring accurate data quality, clinical system use, and production of reports for audits and contract monitoring.
* Coordinate key administrative functions such as chronic disease recalls, immunisation and screening programmes, medicines management targets, and claims administration.
* Support staff with IT and system issues, providing training and guidance.
* Ensure confidentiality, equality, and compliance with health and safety policies.
* Contribute to continuous improvement, staff development, and maintaining high standards of patient care and service delivery.
* Communicate effectively with patients, carers, and colleagues to support a positive and professional practice environment.
About Us
The practice has a list size of 6,450 patients. We have a friendly team of 5 Doctors, 2 Practice Nurses, a HCA and a team of 6 Receptionists/Admin, a Reception Supervisor, Deputy Practice Manager & Practice Manager. A midwife and 2 Occupational Therapists hold clinics weekly in the practice. Our Branch Surgery in Deganwy has surgeries Monday, Tuesday, and Friday mornings.
Details
* Date posted: 18 August 2025
* Pay scheme: Other
* Salary: Depending on experience
* Contract: Permanent
* Working pattern: Full-time
* Reference number: A1955-25-0005
* Job locations: Plas Penrhyn, Penrhyn Bay, Llandudno, Conwy, LL30 3EU
Job Description
Job responsibilities
To play a pivotal role in the delivery of high quality primary health care. To provide and support the Practice Manager in management resources for the achievement of the team’s goals. To report to and support the Practice Manager in the provision of high quality patient services within a safe, efficient working environment by providing effective support to clinicians and the administrative team. The Deputy Practice Manager will work closely with the Practice Manager to develop the financial/patient care performance of the Practice via QAIF and Enhanced Services. The Deputy Practice Manager will lead the daily management of the Practice and will ensure staff rotas are adequate and well planned to meet the company’s needs. The Deputy Practice Manager will address issues as they arise to keep all services running smoothly and will manage, train and develop the administrative team while liaising with clinical team members to enable clear communications and team working across the sites.
Person Specification
Qualifications
Essential
* GCSE grade A-C in English and Maths
* Good standards of education with excellent literacy and numeracy skills
* Experience of working in a primary care environment
* Experience of working with the general public
* Excellent communication skills (written and oral)
* Strong IT skills
* Excellent leadership skills
* Competent in Office and Outlook
* EMIS user skills
* Effective time management (planning & organising)
* Ability to work as a team member and autonomously
* Problem solving & analytical skills
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
* Ability to develop, implement and embed policy and procedure
* Ability to motivate and train staff
* Flexible and cooperative
* Motivated and proactive
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Effectively utilises resources
* Punctual and committed to supporting the team effort
* Ability to use initiative and judgement
* Confident, assertive and resilient
* Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
* Flexibility to work outside of core office hours
* Disclosure and Barring Service (DBS) check
* Maintain confidentiality at all times
Desirable
* Leadership and/or management qualification
* AMSPAR qualification
* Experience of leading multidisciplinary teams
* Experience of Performance Management, including appraisal writing, staff development and disciplinary procedures
* NHS/Primary Care General Practice experience
* Relevant Health & Safety experience
* Experience of producing agendas and minutes for meetings
* Experience with audits and able to lead audit programmes
* Experience with risk management
Knowledge & Skills
Essential
* Good interpersonal skills
* Knowledge of the GP Contract in Wales
Desirable
* IT Skills
Experience
Essential
* Experience of working in Primary Care
* Experience of working in the NHS
Desirable
* Experience of working in a GP Practice
Disclosure and DBS
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check via the Disclosure and Barring Service will be required.
Employer details
Penrhyn Bay & Deganwy Medical Centre, Plas Penrhyn, Penrhyn Bay, Llandudno, Conwy, LL30 3EU
Employer's website: https://www.penrhynbayanddeganwysurgeries.co.uk
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