About the Company - Home | PCELtd
PCE is committed to delivering exceptional digital solutions and support to enhance operational efficiency. Our mission is to foster a culture of innovation and collaboration, ensuring that our teams are equipped with the tools and knowledge they need to succeed.
About the Role
The Platform Implementation & Support Coordinator is a key role within PCE’s Digital Team, managing the day to day operation of PCE’s digital platforms and supporting end user adoption of PCE’s digital tools. Key tasks include the setup and configuration of new projects, managing user access, resolving platform issues, and maintaining data quality.
A core responsibility of the role is delivering hands-on training and personalised support during mobilisation phases on new digital forms, supported by clear, user-friendly training documentation tailored to a variety of learning styles.
The role also involves working with JSON structures and supporting basic API configurations to streamline workflows and improve platform performance. This is a practical, people-facing role requiring empathy, digital confidence, and strong organisational skills to ensure successful outcomes for site and office teams.
Responsibilities
Platform Set-up & Project Configuration
* Set up and configure new projects across platforms in line with WGLL and Digital Project Timeline processes
* Ensure project templates, permissions, and data uploads meet operational requirements
* Create and maintain JSON structures to support custom workflows and configurations
* Assist with basic API setup and testing, including payload formatting and endpoint configuration
Platform Maintenance & Data Management
* Carry out ongoing updates and data entry tasks across platforms
* Validate information for accuracy and completeness
* Work with the Ynomia Project Manager to ensure that data reflected on both the Ynomia and Novade platforms are continuously aligned
User Access Control
* Manage platform user accounts and permissions
* Set up new users, update roles as required, and maintain access logs
* Removal of users, when access is no longer required
* Liaise with project leads to ensure correct access across all roles
Platform Support & Troubleshooting
* Provide first-line support for platform-related issues, including resolving workflow errors
* Track recurring problems and work with the Digital Development Manager on systemic improvements
Training & Inductions
* Lead digital platform inductions for new starters
* Develop and deliver structured on-site training plans, including multi-day, hands-on support for users during project mobilisation phases
* Provide on-the-spot guidance to build user confidence and competence
Training Documentation
* Create and maintain clear, concise training materials, user guides, and checklists that support different learning styles
* Ensure documents are kept up to date with platform or process changes
* Support wider training initiatives in partnership with the Digital Team
Standards & Best Practice
* Promote consistent digital practices and data standards across teams
* Stay up to date with PCE’s processes that interloop with digital to ensure the two stay aligned
* Conduct regular data quality checks and audits and follow up with a suitable action plan to drive betterment, working with the wider business to ensure improvements are achieved
* Be prepared to support other team members in the delivery of their priorities, as and when required
Qualifications
* Degree, HNC/HND, or equivalent experience in Construction Management, IT, Digital Engineering or related field
Required Skills
* Strong interpersonal skills – builds trust and rapport across all user groups
* Patient and supportive in training environments – comfortable delivering 1-to-1 coaching
* Highly process driven – a completer finisher who strives to get things done
* High attention to detail, checks work thoroughly to ensure delivery is always ‘right first time’
* Organised and adaptable – manages multiple onboarding and support activities efficiently
* Can work at pace, when required and strives to meet deadlines
* Strong command of written language, skilled in producing clear concise training content
* Is a self-starter with a good level of confidence and personal motivation
* Has the tenacity to steer end users comfortably through change
Preferred Skills
* High level of experience in the management of digital platforms
* Able to create visually clear and accessible training materials
* Familiar with Microsoft 365 (especially Teams, Word, PowerPoint, and Excel)
* Basic understanding of JavaScript and JSON – able to interpret and edit data structures for platform configuration and troubleshooting
* Exposure to REST API concepts – able to assist with setting up endpoints, headers, and payloads in support of integrations
Pay range and compensation package
* Permanent, full-time position with additional benefits: EOT scheme, pension, healthcare, life assurance
* Location: Head Office (Tamworth) / Home-based. Regular travel to site required.
Equal Opportunity Statement
PCE is committed to diversity and inclusivity in the workplace. We believe in creating an environment where everyone feels valued and respected, and we encourage applications from all backgrounds.