Description
The claims handler will be responsible for managing a caseload of Public / Employers Liability claims between the value of £30,000 - £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
Department: Legal
Location: Liverpool
Key Accountabilities
* To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
* Maintain accurate data on relevant case management system
* Comply with set client SLA’s
* Ensure quality service standards and productivity levels are maintained to a high standard
* Allocate new claims and set strategies
* Carry out supervisory tasks appropriate to level
* Assist with training and mentoring team members
* Undertake appropriate additional tasks provided by the Team Leader
* Attend Client review meetings and assist with client project work where applicable
* Build and maintain excellent relationships with Clients
Experience, Skills and Qualifications
* Minimum 5 years claims handling experience
* Experience dealing with quantum up to £50k
* Significant experience dealing with complex liability and quantum issues
* Excellent attention to detail
* Strong communication and negotiation skills
* Effectively prioritises workload
* Experience providing training or mentoring and supervising
* Strong Client relationship skills
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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