At V12 Sports and Classics, we're not just passionate about cars – we're passionate about people. Our reputation is built on delivering high-quality vehicles and unbeatable customer service. As we continue to grow, we're looking for driven individuals to join us on our journey. Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team? V12 Sports and Classics is looking for an experienced Call Centre Manager to lead our call centre operations and deliver exceptional customer experiences while driving business success. Key Responsibilities * Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints. * Convert a high volume of inbound and outbound enquiries into appointments and direct sales. * Drive team performance while ensuring compliance with all necessary regulations, including FCA policies. * Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews. * Manage departmental productivity and staffing to ensure optimum coverage and efficiency. * Maintain a professional, friendly, and brand-aligned environment within the call centre. * Provide insights and feedback on customer trends during daily management meetings. * Liaise with internal departments to ensure seamless communication and collaboration across the business. What We're Looking For * Proven experience in a Call Centre Management or similar leadership role. * Strong track record of driving sales and customer satisfaction. * Exceptional leadership, coaching, and motivational skills. * Strong organisational and time management abilities. * Confident handling performance-related issues and HR tasks (rotas, holidays, commissions). * FCA accreditation (or willingness to obtain). * A proactive, professional, and customer-focused mindset. What You'll Get in Return * Tesla Company Car, Competitive salary and performance-based bonus. * Opportunity to work with one of the UK's fastest-growing car supermarkets. * Supportive and energetic team environment. * Career development and progression opportunities.