Overview
Join to apply for the Customer Service Advisor role at Hertfordshire County Council.
Job Title: Customer Service Advisor
Starting Salary: £25,583 with opportunity to progress to £28,141 per annum (pro rata for part time)
Hours: 37.0 hours per week (Term Time + 3 weeks)
Location: Welwyn Garden City
Contract Type: Permanent
Directorate: Resources
About The Team
To provide essential support across key areas of the business, front-of-house assistance at reception, and customer service support. This role plays a vital part in ensuring smooth operations and delivering a high standard of service to both internal and external stakeholders.
About The Role
* Reception cover 4-5 days per week.
* Be customer facing, booking guests in, directing people to various departments.
* Provide excellent customer service on all enquiries via telephone, email or the web platform.
* Provide support on general customer matters and deal with third party correspondence.
* Complete accurate and efficient input of sales orders within agreed SLAs and respond to delivery enquiries.
* Communicate with the Customer Account Managers, buyers and other internal partners on customer order enquiries.
* Assess customer needs and make pro-active recommendations. Upsell and cross-sell where possible.
* Undertake a range of administrative duties including filing, scanning, and photocopying; manage general matters including correspondence, invoices and timesheets according to local procedures.
About You
Essential:
* A strong customer service background.
* Confident in handling phone-based customer enquiries across internal and external customers with the ability to multitask and prioritise resources to achieve business goals.
* Competency in using and managing computer databases, call management systems and spreadsheets.
* Excellent telephone manner.
* Good working knowledge of software packages such as Microsoft Office.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Corporate Services, level CORP6 job profile. Location details and additional information are available on the official job profile.
For informal discussion about the role, contact Clare.Lewis@hertsfullstop.co.uk.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. For applicants whose first language is not English, interpretation support may be arranged where necessary.
How to Apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history, including any gaps, and any training/qualifications. Include examples of how you meet the requirements to help the panel recognise your skills and abilities. You may add a short covering paragraph to provide more information about your skills and experiences.
Additional information
We are a Disability Confident employer and welcome applicants who meet the minimum criteria for the post.
Independent references
Interview Date: to be confirmed
Job location: Hertfordshire County Council, Welwyn Garden City, England
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