ESW work with Local Authorities under government funding, commercial clients and able to pay customers to deliver energy efficient insulation, clean heating systems and power generation (solar PV), providing a high level of delivery, management and customer experience.
With the growth of our company seeing larger contracts, and working with an increasing number of clients, we are looking for someone to help us deliver these projects with care and attention to detail. They will work closely with the rest of the team, to ensure duties are carried out in good time and to enable management to carry out their duties more efficiently.
This role is 9am - 5pm Monday to Friday with 30 minutes break. Overtime is always available if desired. £ £14 per hour to be considered.
The final hourly rate will reflect current experience and transferable skills, with a probation period of 3 months, where the rate will be reconsidered based on performance.
Paid holiday will consist of 8 bank holidays and 20 additional days.
Please apply for this role with a cover letter that provides an overview of you as a person. Please do not use AI to facilitate this. We are looking for the right team member not just in skill, but to get a feel for who you are as a person.
If your application is being considered, we will send you an email advising you of this, and be in touch shortly after.
Duties
● Customer liaison and customer service. Booking appointments, dealing with queries and directing complaints to the appropriate person
● Updating and monitoring tracking software, making sure the most up to date information is recorded
● Creating project folders within our QMS. Ensuring the correct documentation is provided and stored
● Keeping a high level of information recorded for multiple projects to comply with quality compliance frameworks
● Assisting managers and installers to ensure the right documents are available for upcoming works and audits
● Creation of forms and documents. An ability to put together professional documents that are efficient, follow required procedures and look professional
● Receiving post install evidence from in house teams, converting it into PDFs and storing it for agency lodgement
● Checking that quotes, purchases and compliance documents are recorded internally per project
● Registering DNOs, scaffolding permits and any other services required
● Ordering office supplies and keeping a track of inventory
Key Skills
● Keen to learn large amounts of complex information, whether directed, or taking the initiative to learn and understand new skills and procedures
● You must be able to work in a considerate and collaborative manner, recognizing the importance of all parts of the projects, including the impacts on the duties of others
● Time and work load management. To be able to track and prioritise a large number of tasks that can regularly require adjustment
● Good customer service skills, ensuring a balance between a supportive experience for residents and the needs of the tasks required
● Attention to detail and a drive to provide a high standard of service
● Must be very good with software and technology, including the wish to learn and take on new operating systems
● A high level of administrative skill. Producing documents and records that are clear and thorough, with care and attention to detail
● The ability to adjust and alter your workload to accommodate unexpected changes
● An excellent level of communication skills. To clearly communicate with managers, in house teams, subcontractors and residents, ensuring that your information is thorough and resolution focused
● Accountability. To meet mistakes and outcomes with transparency and a keen focus to understand and learn for beneficial and progressive outcomes
● A caring and supportive manner. Many residents may need extra considerations due to disability or personal situations. There must be a wish to carry out these works within their homes with compassion and understanding.
● Conflict resolution. At times, some residents are resistant to certain aspects of works, changes and can require a careful yet confident tone to resolve their concerns
Job Types: Full-time, Permanent
Pay: £12.60-£14.00 per hour
Expected hours: 37.5 per week
Benefits:
* Casual dress
* On-site parking
* Transport links
Application question(s):
* What is your notice period, or starting availability?
Work Location: In person
Reference ID: Office Administrator