The Steward Supervisor(s) will ensure that a safe, secure, and customer-friendly environment is maintained in the designated area at all times throughout Wembley Stadium events. You will support and provide clear guidance to the Stewarding teams regarding their roles and responsibilities, ensuring they understand their local work environment and can address questions from the public.
What You'll Do
1. Attend the Quadrant Supervisors Event day briefing covering event arrangements, security, safety procedures, and crowd profile.
2. Conduct steward briefings, ensure 'Tool Box' refresher sessions are completed, and provide staff with briefing documents and reference sheets.
3. Carry out pre-event safety and emergency briefings, and ensure health and safety policies are communicated and understood.
4. Meet and check-in staff, escort them to uniform areas, and ensure timely uniform issuance before they commence work.
5. Ensure compliance with ground regulations.
6. Monitor crowd dynamics and flows during peak times.
7. Report disorder and emergencies immediately, adhering to radio protocols.
8. Monitor steward performance and assist with the ejection of individuals as per policy.
9. Address issues identified through risk assessments.
10. Enforce the No Smoking Policy among customers and staff.
11. Perform additional tasks as required to meet FA Group's changing priorities.
12. Comply with all policies to maintain high standards of health, safety, and well-being.
Qualifications and Skills:
* NVQ Level 3 Spectator Safety qualification or current registration and training in progress.
* Strong conflict management skills.
* Excellent teamwork and communication skills.
* Ability to remain calm under pressure.
This role is casual, requiring availability for Wembley Stadium events, including late evenings and weekends.
Staff must wear hearing protection in designated noise zones, in accordance with health and safety regulations.
What’s in it for you?
We offer competitive pay, development opportunities, and access to top facilities, including Wembley National Stadium and St. George's Park. We promote diversity and inclusion, encouraging applications from all backgrounds. A DBS check will be required based on the role's activity level.
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