Overview
Quality Improvement Officer - West Midlands
Location: Multi-site role across our training centres (must be willing to travel and based in the West Midlands)
Contract: Part-Time, 3 days per week – 12 Month Contract
Salary: £16,800 – £21,000 (pro-rata, depending on experience – FTE £28,000 – £35,000)
DBS Requirement: Enhanced Disclosure
What You’ll Do
As our Quality Improvement Officer, you’ll be central to driving improvements in tutor and coach delivery. You’ll support staff development, embed high teaching standards, and ensure learners consistently receive engaging, impactful sessions that lead to success.
Key Responsibilities
* Leading initiatives to raise the quality of tutor and coach delivery across all centres
* Carrying out lesson observations and providing constructive feedback to staff
* Coaching, mentoring, and training tutors to develop their teaching practice
* Supporting Centre Leads and Lead Practitioners with staff development strategies
* Tracking staff qualifications and identifying skills gaps/training needs
* Designing resources, lesson plans, and schemes of work to model best practice
* Facilitating student and staff feedback to drive continual improvement
* Promoting safeguarding, British Values, and inclusive education throughout delivery
Essential
* Level 3/A Level in Maths and/or English
* Level 4 Teaching Qualification
* Experience teaching employability, numeracy, and literacy
* Strong understanding of teaching standards and effective delivery practices
* Positive, energetic, and solutions-focused personality
* Excellent communication, organisation, and IT skills
Desirable
* Subject specialism (e.g. Functional Skills)
* Experience in coaching, mentoring, or staff development
* Supervisory or management experience
Additional Info
This role requires regular travel to various Juniper centres, so access to transport is essential.
Perks & Benefits
* 25 days holiday, increasing to 30 with service
* Buy & sell annual leave
* Earn an extra week of leave just by exercising
* Paid mileage (35p per mile, above normal work mileage)
* Employee Assistance Program (EAP)
* Long service & special recognition awards
* Juniper Lottery & Dragons’ Den competitions
* PRIDE monthly celebrations
* Early Finish Fridays (2:30pm)
* Christmas Savings Club
* Eyecare reimbursement
* Cycle to Work Scheme
* Electric Car Scheme (after 5 years’ service)
* Critical Illness Cover (after 5 years’ service)
* Corporate events throughout the year
* Diversity & Inclusion Matters
At Juniper, we believe that language should never be a barrier to opportunity. We are committed to creating an inclusive learning environment where everyone feels valued, respected, and supported.
As an equal opportunity employer, we welcome applications from all backgrounds and provide a work environment free from discrimination. We actively encourage candidates from underrepresented groups to apply.
At Juniper, we are committed to safer recruitment practices to ensure the safety and well-being of our students and staff. We carefully scrutinize all applications, thoroughly checking employment history and references to identify any gaps or inconsistencies. Where appropriate, we conduct enhanced Disclosure and Barring Service (DBS) checks to ensure candidates meet our high standards of integrity and suitability for the role. Our approach reflects our dedication to creating a safe, supportive, and secure environment for everyone within our organisation.
If you require any accommodations during the application process, please let us know, and we will do our best to provide assistan ce. Join us in building a workplace that champions diversity, equity, and inclusion for all.
Department Quality
Locations Central Support Services - Head Office, Chesterfield, Telford, Walsall, Waterfront - Ground Floor, Admiral House Waterfront East, Level Street Brierley Hill, West Midlands DY5 1XG, Wednesbury Training Centre, Wolverhampton - 1st Floor, Cleveland Court Cleveland Street, Wolverhampton, WV1 3HR
Remote status Hybrid
Yearly salary £28,000 - £35,000
Employment type Part-time
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